AVALON DsOUZA
Mumbai
Summary
I embarked on my career journey as a Sales and Marketing Executive, fueled by a passion for aviation. Transitioning into the industry, I became a Cargo Assistant at Blue Dart Aviation, mastering the intricacies of handling delicate cargo.
A breakthrough moment led me to Jet Airways as a Flight Attendant, igniting my dedication to customer service and aviation. Enriching experiences followed at Etihad Airways.
Currently, I drive my career as a Senior Process Associate at Tata Consultancy Services. I ensure protocol adherence and uphold standards, leveraging a diverse background to champion excellence.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Tata Consultancy Services
Mumbai
05.2021 - Current
- Analyzed and provided positive feedback to customer service representatives on recorded calls and emails, contributing to enhanced service quality
- Led training sessions for new recruits, equipping them with product and process knowledge to foster team growth
- Assisted offshore team in fraud cases, collaborating across borders to ensure a secure environment
- Conducted data entry and generated reports for senior managers on a daily and weekly basis.
Cabin Crew
ETIHAD AIRWAYS
Abu Dhabi
05.2013 - 06.2020
- Provided exceptional guest experience in Premium class for a minimum of 10 flights per month - Enhanced in-flight customer service for over 20 guests per flight in designated area - Regularly volunteered to sell duty-free products - Ensured cabin safety and security, including First Aid and CPR training - Remained composed in stressful situations, received commendation letters from guests - Successful team player in multicultural environment
Cabin Crew
JET AIRWAYS
Mumbai
10.2007 - 01.2013
- Delivered superior guest service on domestic and international flights - Ensured passenger comfort and safety through strict adherence to safety protocols - Participated in pre-flight meetings and assisted team members - Maintained high grooming standards
Cargo Assistant
BLUE DART AVIATION
Mumbai
05.2006 - 07.2007
- Managed a team of 4 in cargo handling, focusing on attentiveness and accuracy - Inspected, tallied, and dispatched cargo with precision - Handled cargo documentation, reports, and filing
Marketing Manager
SKYPAK SERVICES PVT. LTD
Mumbai
09.2005 - 03.2006
- Supervised courier delivery teams, addressed customer queries, and managed complaints - Secured repeat business through negotiations and client satisfaction - Expanded business by acquiring new corporate clients
Sales Executive
STANDARD CHARTERED FINANCE LTD
Mumbai
02.2005 - 05.2005
- Met sales targets by selling Credit Card products to corporate clients - Provided accurate information and handled documentation for optimal approval rates
- Please review the resume and make any necessary edits to ensure it accurately represents your experience and skills
- This should provide a comprehensive and well-organized representation of your qualifications
- Best of luck with your endeavors
Education
Bachelor of Commerce (BCom) -
St. Xavier’s College
Timeline
Senior Process Associate
Tata Consultancy Services
05.2021 - Current
Cabin Crew
ETIHAD AIRWAYS
05.2013 - 06.2020
Cabin Crew
JET AIRWAYS
10.2007 - 01.2013
Cargo Assistant
BLUE DART AVIATION
05.2006 - 07.2007
Marketing Manager
SKYPAK SERVICES PVT. LTD
09.2005 - 03.2006
Sales Executive
STANDARD CHARTERED FINANCE LTD
02.2005 - 05.2005
Bachelor of Commerce (BCom) -
St. Xavier’s College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP