RAGHAVENDRA RAJ TINGRIKAR
Hyderabad
Summary
Accomplished Senior Process Associate with a proven track record at E2open software India Pvt Ltd, adept in Oracle NetSuite and exceptional problem-solving abilities. Recognized for streamlining US billing processes, significantly reducing time by innovating on SO management. Excelled in roles requiring meticulous attention to detail and strong communication skills, achieving notable accolades for process improvements and high-volume handling efficiency.
Overview
11
11
years of professional experience
Work History
Senior Process Associate
E2open software India Pvt ltd
Hyderabab
09.2022 - Current
- Managed subscription and professional services billing across the US, Canada, and Asia Pacific.
- Analyzed load counts to measure customer usage.
- Processed submission of new and renewal SOs by securing various levels of approval.
- Executed basic checks to generate invoices from approved SO's following the billing timeline.
- Prepared month-end accrual file based on Pre-SO/SO details.
- Reviewed and validated PS invoices based on authorized hours and rates.
- Processed overages and transaction billing based on usage.
- Raising SLA credits for downtime/ other terms agreed in the agreement after getting appropriate approval
- Ensured timely license updates for products like Clippership, Tradenet, and KEF.
- Handled customer queries and complaints for assigned portfolio.
- Coordinated with stakeholders to resolve billing and license issues.
- Preparing renewal upload files through thorough review of terms and conditions.
- Worked alongside Contract Intake, Collections, and Cash Application teams to ensure accurate resolution of credit and re-bill transaction issues.
- Assisted team with resolving queries effectively.
- Trained and addressed queries of new hires.
- Achievements:
- Developed a new process for handling excess amounts on SOs with limited RMAs, resulting in significant time savings and stabilization of US billing.
Financial Analyst Associate
Infor India Pvt Ltd
Hyderabad
07.2017 - 09.2022
- Managed billing operations for global clients.
- Projected the renewal values for designated clients each month based on their service expiration dates.
- Issued maintenance renewal invoices.
- Managed service extension requests alongside addressing customer concerns and billing issues.
- Addressed partner-related billing queries, focusing on commission rates and annual changes.
- Ensured timely receipt and posting of payments by coordinating with relevant teams.
- Trained new hires on Softrax order setup and billing exceptions.
- Executed regular Process Refresher Tests to boost process knowledge.
- Allocated accounts for auditing purposes.
- Achievements:
- sfedwd
- Advanced to the role of Associate Financial Analyst.
- Achieved recognition for completing tasks quickly and efficiently.
Process Associate
Genpact India Pvt Ltd
Hyderabad
01.2015 - 06.2017
- Processed invoices through two-way and three-way matching.
- Conducted audits to ensure accuracy of work.
- Collaborated with external and internal stakeholders to manage daily work allocation.
- Managed prompt release of Credit holds for urgent requests.
- Delivered internal and external reports detailing process performance to management regularly.
- Addressed disputed invoices promptly.
- Shared job responsibilities with new employees.
- Executed regional invoice processing tasks covering a wide range of global territories.
- Providing training on different types of invoices, like Freight, Intercompany, and IBS.ny, and IBS.
- Handled and answered inquiries received in the Generic Email Box.
- Achievements:
- Engaged in a targeted initiative to address and resolve holds
- Reduced holds amount from surpassing 3 million to below 1 million.
- Recognized with Best Performer award for outstanding quarterly achievements.
Education
MBA Finance -
R.G Kedia
01.2022
B.com - computers
IIMC
01.2014
C.E.C -
Ratna Juinor College
01.2011
Skills
- Data Analysis Skills
- Detail-Oriented Approach
- Analytical Problem Solving
- Effective Task Prioritization
- Effective Written Communication
- Managing calls
- Coordinating Daily Huddles
- Microsoft Office Proficiency
- Experienced with Oracle NetSuite, SFDC, and SaaS Optics
- Skilled in managing customer-specific portals uploads
- Proficient in Eagles InforCRM ,CRM, Documentum, & Softrax
- Knowledgeable in JDE Edwards and Perceptive Lite, Support Central Applications
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief.
Interests
- Listening to Songs
- Playing cricket and badminton
- Learning about upstream and downstream processes.
Timeline
Senior Process Associate
E2open software India Pvt ltd
09.2022 - Current
Financial Analyst Associate
Infor India Pvt Ltd
07.2017 - 09.2022
Process Associate
Genpact India Pvt Ltd
01.2015 - 06.2017
MBA Finance -
R.G Kedia
B.com - computers
IIMC
C.E.C -
Ratna Juinor College