Avani Niwal
Senior Business Analyst
Summary
Skilled and experienced professional with 7.6 years of expertise in Payment Gateways, SWIFT, PACS, B2B/B2C Gateways, Run the Bank, Change the Bank, ISO20022, Property & Casualty Insurance and Insurance/Reinsurance domain with a background working as a Business Analyst. I have a proven track record in implementing end-to-end process automation, integrating complex systems, and optimizing workflows for efficiency. My key strengths lie in translating business requirements into technical solutions, leading cross-functional teams, and delivering high-quality digital products that align with business objectives.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Analyst
LTIMindtree
06.2023 - Current
- As an IT Business Analyst for the CSS Workflow Project, I played a pivotal role in bridging the gap between business stakeholders and the development team, ensuring that all business requirements were captured, documented, and translated into technical solutions.
- Collaborated with key business stakeholders, including claim handlers, underwriters, and management teams, to understand and gather detailed requirements for the claims process automation.
- Collaborated with multiple cross-functional teams for Re-Insurance project and ensuring balanced approach to business analysis.
- Each user story included clear acceptance criteria, functional and non-functional requirements, UI/UX specifications, and necessary data handling rules.
- Documented epics and features, breaking them down into manageable user stories for development sprints.
- Regularly conducted walkthrough with developers, explaining all requirements, rules, and user stories in detail to ensure a common understanding of the project goals and technical specifications.
- Acted as a liaison between the business team and the developers, resolving any queries or clarifications needed during the development phase.
- Participated in User Acceptance Testing (UAT), working closely with the QA team to ensure that all features and functionalities met the business requirements.
- Utilized Azure DevOps for managing user stories, tracking progress and Conducted workshops and meetings to capture both high-level and detailed functional requirements.
- Created detailed user stories in Azure DevOps and JIRA covering both frontend and backend.
- This includes my work on the CSS workflow project where rule-based engine has been designed and implemented for claim processing, managed UI and backend workflows, and facilitated integration with document management system and external.
- Ensure assignments of user stories, sprints and testing done within team along with resource management discussed in PI Planning meetings.
- Used Agile methodologies to manage projects and ensure timely delivery of high-quality products.
- Handling complicated client interaction for team members regarding issue of CSS application.
- Performed Regression & Manual testing in by sprints for every release of CSS application.
Senior Business Analyst
LTIMindtree
04.2022 - 05.2023
- Company Overview: Mercer Consumer Web consists of about 23 web-based applications related to Insurance providing for Auto, Home, Health etc. Mercer is a subsidiary of MMC (Marsh and McLennan Companies). Mercer acts as a broker for different Insurance companies to provide Insurance services to its Clients.
- Holding review meetings with development team & Business, Stakeholders to monitor the progress of the project as per schedule and ensuring timely completion & delivery of the project.
- Document and review manuals, procedure and related user documentation.
- Monitored dependencies and risks to ensure timely resolution and/or escalation to remove impediments and maintain steady flow of work.
- Mercer Consumer Web consists of about 23 web-based applications related to Insurance providing for Auto, Home, Health etc. Mercer is a subsidiary of MMC (Marsh and McLennan Companies). Mercer acts as a broker for different Insurance companies to provide Insurance services to its Clients.
Business Analyst- Payment Gateways
Gamsys Technologies
04.2014 - 02.2022
- Responsible for gathering requirements from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.
- Analyze the gap between As-Is and To-Be Author FRD, use cases and CR.
- Compile requirement specifications.
- Walkthrough of upcoming functionality changes to the DEV and Testing team.
- Perform data mapping.
- Holding review meetings with development team & Business, Stakeholders to monitor the progress of the project as per schedule and ensuring timely completion & delivery of the project.
- Document and review manuals, procedure and related user documentation.
- Monitored dependencies and risks to ensure timely resolution and/or escalation to remove impediments and maintain steady flow of work.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Run The Bank & Change the Bank Project.
- B2B (Business to Bank) Gateway (Payment & Collection).
- B2C (Bank to Clearing House) Gateway (Payment & Collection).
- Payment and Collection Service.
- Real-time domestic Payments & Collections.
- Batch Domestic Payments & Collections.
- MT101, MT102, MT103 service (SWIFT Messages).
- Pain.001.001.03 bulk Payment service.
- Pain.008.001.03 Bulk Collection Service.
- Pain.002.001.03 Pain Initial/Final Response.
- Pacs.002, Pacs.003, Pacs.004, Pacs.007, Pacs.008 request & response.
Education
Bachelor of Engineering -
Nagpur University
05.2008 - 04.2011
Skills
Payment Gateways
Accomplishments
- Spearheaded the 'AMBA to be' initiative at the organizational level, where I curated presentations outlining strategies for upscaling and cross-selling insurance products.
- Contributed significantly to the 'Brainstorming MAGS Application' project by providing valuable insights to enhance the application's functionality.
- Developed spreadsheets to streamline the application flow, ensuring a seamless user experience.
- Received client appreciation for delivering quality work and support in resolving issues in First Level Support.
Timeline
Senior Business Analyst
LTIMindtree
06.2023 - Current
Senior Business Analyst
LTIMindtree
04.2022 - 05.2023
Business Analyst- Payment Gateways
Gamsys Technologies
04.2014 - 02.2022
Bachelor of Engineering -
Nagpur University
05.2008 - 04.2011
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