Avez Ahmed M

Sales / Pre-Sales Executive – Relevant Experience

• Managed high-volume outbound calls to qualify leads and schedule Experience Centre visits as per sales processes.
• Assessed customer needs through effective questioning and recommended suitable solutions and add-on services.
• Upsold Livspace offerings by sizing opportunities accurately, improving conversions and revenue.
• Conducted timely follow-ups to move leads through the sales funnel and ensure appointment adherence.
• Ensured clients had a smooth and hassle-free Experience Centre visit through proactive coordination and follow-ups.
• Handled inbound leads and generated new opportunities through cold calling and networking.
• Maintained accurate CRM records of customer interactions, call outcomes, and follow-ups.
• Coordinated with internal teams to ensure seamless customer experience and timely issue resolution.
• Trained junior sales executives on sales processes, CRM usage, and customer handling best practices.
• Consistently met or exceeded individual and team sales targets.

• Designed and supported setting up an automated system for the production of coir pith and fiber.
• Ensured sales, finance and legal policy procedures are met.
• Managed and motivated production team in achieving production targets.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Inspected final products to assess compliance with the quality standards of products for sales.
• Developed and maintained a website and social media for the company.
• Openly communicated and built relationships with clients and customers.
• Took care of quality & compliance.

• Developed excellent fabrication and machine shop skills, completing all projects on time and to specifications.
• Production planning as per customer schedule.
• Became adept at reading blueprints/drawings and fulfilling work orders.
• Demonstrated advanced skills in operating sophisticated SOMONT Stringer and clearing errors for continuous production of solar panel.
• Offline Touch-up, Bussing, lay-up, and prelamination inspection.
• Demonstrated skills at conducting Electroluminescence test.