Avijit Das
Kolkata
Summary
Dynamic Customer Success leader with a proven track record at multiple organizations, driving revenue growth and enhancing customer retention through strategic relationship management and effective communication. Skilled in handling large Govt. and Top Corporate accounts, and having expertise in handling complex project management, I excel in optimizing CSAT and service delivery while fostering team collaboration and maintaining a calm demeanor under pressure.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RSM Enterprise Sales- EAST
SMARTPING AI PRIVATE LIMITED
05.2023 - Current
- Managed acquisition and life cycle of large enterprise accounts to drive growth.
- Oversaw customer life cycle management, increasing retention rates significantly.
- Directed channel partner management to enhance collaboration and effectiveness.
- Implemented churn management strategies, reducing customer loss effectively.
- Enhanced revenue through targeted initiatives aligned with business goals.
- Streamlined collection processes, ensuring timely payments from clients.
- Monitored customer satisfaction metrics to identify areas for improvement.
Account Director-Strategic Accounts
RELIANCE COMMUNICATIONS LIMITED
03.2008 - 05.2023
- Managed customer success initiatives for government and major corporate accounts.
- Oversaw new acquisition and lifecycle management to enhance client engagement.
- Achieved revenue retention through strategic relationship building and support.
- Generated incremental revenue by identifying growth opportunities within existing accounts.
- Executed revenue collection processes to ensure timely payments and financial health.
- Led complex project management efforts, ensuring alignment with client objectives.
- Monitored Customer Satisfaction (CSAT) metrics to drive service improvements.
National In charge- Managed Terrestrial Services & Operations
Hughes Communication India Ltd.
09.2003 - 03.2008
- Managed complex terrestrial projects to enhance precision and efficiency in service delivery.
- Supervised field engineers, ensuring timely completion of circuit installations and maintenance.
- Cultivated relationships with business partners to facilitate seamless collaboration and support.
- Directed client support operations, addressing concerns and optimizing satisfaction.
Project Engineer
Hindustan Lever Ltd.
06.2001 - 09.2003
- Executed client-server network rollout to enhance operational efficiency.
- Managed complex migration projects from manual processes to digital systems.
- Monitored customer satisfaction (CSAT) metrics to identify improvement areas.
- Delivered services ensuring adherence to quality standards and timelines.
IT Engineer
Netwatch Online Pvt. Ltd.
04.1999 - 06.2001
- Ensured SLA-based delivery to meet operational standards for IT services.
- Managed uptime effectively, minimizing disruptions and enhancing service availability.
- Oversaw resource management to optimize utilization and efficiency of IT operations.
Education
B. Sc.(Pure Sc.) -
01.1998
Skills
- Customer relationship management
- Revenue growth strategies
- Large Account management
- Churn reduction
- Complex Project management
- Strategic planning and coordination
- Customer satisfaction metrics
- Effective communication
- Problem-solving skills
- CCNA certification
- Dependability and responsibility
- Attention to detail
- Team collaboration
- Service delivery optimization
- Team leadership
- Multitasking skills
- Calm under pressure
- Task prioritization
Hobbies and Interests
- Any kind of Music
- Food
- Travel
Personal Information
- Father's Name: Shri Amulya Kumar Das
- Date of Birth: 10/01/77
- Gender: Male
- Marital Status: Married
Accomplishments
- Awarded Best performer nationally in both Sales & Service Delivery multiple times.
- Recognized and promoted in multiple organizations I have worked in.
Certification
- CCNA
- CCDP
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
Awarded in various Sports activities, Recitation & Drama in school life.
Represented School and Sub division in Football
Timeline
RSM Enterprise Sales- EAST
SMARTPING AI PRIVATE LIMITED
05.2023 - Current
Account Director-Strategic Accounts
RELIANCE COMMUNICATIONS LIMITED
03.2008 - 05.2023
National In charge- Managed Terrestrial Services & Operations
Hughes Communication India Ltd.
09.2003 - 03.2008
Project Engineer
Hindustan Lever Ltd.
06.2001 - 09.2003
IT Engineer
Netwatch Online Pvt. Ltd.
04.1999 - 06.2001
B. Sc.(Pure Sc.) -
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