Avik Sengupta
Hyderabad
Summary
Result-oriented professional, offering 6+ years of experience in interpreting, analyzing, auditing business operations pertaining to the JP region; responsible for researching & evaluating facts on the performance of sellers' based out of Japan; diving deep into the product reviews of Japanese customers & ensures that business partners are in compliance with policy, terms and conditions. Aligning to Japan region and territories supports the sales force in commercial sales transactions reviewing current customer licensing, products and usage identifying new revenue opportunities.
Overview
6
6
years of professional experience
Work History
Operations Deal Analyst
ServiceNow Development Center Pvt. Ltd.
Hyderabad
08.2021 - Current
- Aligned to Japan territories to support the sales force in commercial sales and Renewal transactions
- Analyze and review current customer licensing, products and usage and identify new revenue opportunities
- Generate Review Quotes and Order Forms for accuracy and completeness
- Ensure all Orders are approved within pricing and discount policies
- Interface to Deals Desk, Finance and Legal as needed (i.e
- Revenue recognition)
- Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
- Supporting the order bookings coordinating with the Order management Team to ensure accurate bookings within the deadline
- Support sales organization's requirement for Customer licensing compliance
- Executes against plan and shows progress towards individual and team goals, as well as communicate effectively to internal clients while maintaining a positive and productive attitude.
Business Operations Specialist
Amazon Development Center India Pvt. Ltd.
Hyderabad
11.2018 - 08.2021
- Audit and evaluate product reviews from Japanese customers based on established SOPs and tools to identify potential bad actors in the Amazon platform and take appropriate enforcement actions against them to minimize the threat they possess for Amazon
- Investigate performance of the Japanese sellers by checking how their metrics are trending and whether they are in compliance with Amazon's policy or not, identify the potential abusers and ban their authorization of selling from the Amazon platform
- Interact frequently with leadership team to present various analyses, discuss recommendations and partner with them to identify and implement process improvements and best practice initiatives
- Piloted and launched 3 new programs in Q1, Q2 '20 and Q1 '21 respectively including head count planning, training, operations and reporting
- On-boarded one sub-program in the False Negative Rate program; established milestones, goals, related metrics, SLAs to achieve program objectives
- Trained and mentored 10 associates along with 3 business stakeholders and performed quality analysis for the team, led weekly calibrations and drove SOP alignment in the team
- Create Reports & Visualization of key business metrics and publish the same to the stakeholders on a weekly basis.
TITP Coordinator
Orion Edutech Pvt. Ltd.
Kolkata
01.2019 - 09.2019
- Evaluating the performance of candidates and potentially looking for opportunities to relocate them to Japan under Technical Intern Training program
- Communicating with Supervising Organization (SVOs) through email and telephonic way to sign Memorandum of Understanding (MoU) between the Sending Organization (SO) and Supervising Organization (SVO)
- Translation of documents into Japanese and vice versa for business clients and also acted as an interpreter between Indian and Japanese counterpart for smooth communication.
Education
Japanese Language Proficiency Test -
Kolkata07.2019
Bachelor in Nautical Science -
West Bengal University of Technology
Kolkata08.2014
Skills
- Motivated Attitude
- Honesty and Integrity
- Analytical Thinking
- Problem Solving Skills
- Teamwork Skills
- Microsoft Office Suite
- Microsoft Dynamics
- CRM
- Project Management
- CPQ & CLM
- DocuSign
Rewards & Recognitions
- GO Award, Awarded twice in Q4 2022 for driving excellent results and performing beyond expectation.
- Peer to Peer Recognition, Awarded once in Q3 2022 for excellent team work and collaboration contributing to the organization's success
- Moon Walker Award, Awarded once in Q1 2021 for overall performance on multiple projects driven globally
- RockStar Award, Awarded for demonstrating exceptional performance by raising the bar on productivity, quality and SLA metrics.
- SPOT Award, Awarded thrice for special contributions to the business by taking up ownership to drive multiple essential projects
Additional Qualification
Japanese Language Proficiency Test, Cleared N3 level of the Japanese Language Proficiency Test jointly administered by the Japan Foundation and Japan Educational Exchanges and Services
Languages
- English
- Hindi
- Bengali
- Japanese
Timeline
Operations Deal Analyst
ServiceNow Development Center Pvt. Ltd.
08.2021 - Current
TITP Coordinator
Orion Edutech Pvt. Ltd.
01.2019 - 09.2019
Business Operations Specialist
Amazon Development Center India Pvt. Ltd.
11.2018 - 08.2021
Japanese Language Proficiency Test -
Bachelor in Nautical Science -
West Bengal University of Technology
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