8 plus years of experience driving growth and scaling operations for rapidly growing technology companies like Vahan and Uber. Proven ability to plan and execute expansion into new territories and manage partner relationships. Successfully built and managed high-performing teams (100+ members) of both on-role employees and partners with end-to-end process management from lead generation to onboarding to life cycle management. Won awards for outstanding performance and achievements.
Overview
9
9
years of professional experience
Work History
City Operation Manager
Pidge Technology
Mumbai
05.2025 - Current
Collaborated with external stakeholders such as vendors, contractors, and partners on projects.
Ensured compliance with local, state, and federal regulations related to city operations.
Managed daily operations of the city, including budgeting and forecasting.
Developed and implemented operational plans for the city's departments.
Assisted in developing long-term plans for improving efficiency within the organization.
Senior Territory Manager
Vahan Technologies India Private Limited
Mumbai
09.2023 - 03.2025
Managed a large team (100+) of blue-collar recruitment agencies/vendors, driving performance through continuous improvement in performance management, tracking, and coordination
Expanding the partner network further in central, west and south India
Boosted Vendor satisfaction by reducing inefficiencies Most partners grew to become top-tier supply partners
Planned incentives and targets to secure maximum supplies at optimal prices
Developed persuasive negotiating strategies to drive vendor growth, stabilization, and company profitability
Provided technical and non-technical support to partners to improve their performance and develop relationships
Represented the organization at trade shows, conferences, and other regional events
Supervised onboarding processes and managed KPIs to ensure operational excellence
Led the supply acquisition team in the West (Maharashtra and Gujarat) regions,managing KPIs and KRAs.
Territory Manager
Vahan Technologies India Private Limited
Mumbai
01.2022 - 09.2023
Managed supply and growth in the West Region including Jaipur,Banglore and Bhopal.
Analyses market conditions to track new opportunities and set short-term and long-term goals
Led the expansion into new territories like Madhya Pradesh
Set up a process for quick resolution of partner issues to enhance productivity and retention
Program Lead
Vahan Technologies India Private Limited
Mumbai
06.2020 - 01.2022
Mapped the supply landscape to understand key drivers
Generated potential leads from field interactions and references
Trained stakeholder teams on Vahan product usage to drive effective business outcomes
Set up a stakeholder feedback process to identify areas for service improvement
Driver Operations & Relationship Manager Expert
Uber System India Pvt Ltd
Mumbai
05.2017 - 05.2020
Managed driver/partner operations
Executed effective BTL marketing campaigns, boosting new vehicle supply 20%
Published business modules for customers and car dealerships
Trained over 1000 driver partners in effective platform usage and policy adherence.
Developed strategies to ensure t-permit vehicles gets placed in Uber directly from dealership
Planned monthly events with 20+ top vehicle dealerships to drive sales and build relationships
E-Commerce Executive
Iksula Services Pvt Ltd
Mumbai
04.2016 - 04.2017
Conducted quality checks on product content as per guidelines
Ensured product types were correctly mapped
Prepared daily reports on work progress
Documented defects and provided corrective actions to prevent future errors
Met targets before deadlines
Trained new joiners on proper processes
Resolved queries from junior team members
Managed website content updates to ensure accuracy
Education
PGDM - Marketing Management
Welingkar Institute
Mumbai
Bachelor of Science - Information Technology
SK Collage of Science And Commerce
Mumbai
Skills
Business Development
Operations Management
Local Marketing Strategies
Category Management
Supply & Budget Planning
Growth Strategies
Accomplishments
Appreciated by Senior Managers and CEO for Business Growth