Avinash Cheerla
Hyderabad
Summary
Experienced process excellence professional with a focus on improving customer service processes. Demonstrated expertise in the industry domain of Customer Operations. Joined Business Integrity / CDS-DV in 2020.
Overview
4
4
years of professional experience
Work History
Senior Process Associate
Accenture
Hyderabad
09.2022 - Current
- Mitigated duplicate/inactive businesses and provided assistance to end-advertisers in boosting digital sales on a major social media platform.
- Aligned self-objectives, which resulted in productivity improvements.
- Onboarded new employees by providing training materials and guidance.
- Monitored team performance and provided coaching when needed.
- Collaborated with team members on projects related to process optimization initiatives.
Process Associate
Accenture
Hyderabad
12.2020 - 08.2022
- Analyzed ad content and assessed its suitability for publishing on various social media platforms.
- Identified potential policy violations for an entity, positively impacting client revenue.
- Categorized US Political Ads content in the content analysis program, ensuring appropriate use of social media platforms.
- Consistent performer in delivering the SLA.
Education
Masters - Computer Science
Haindavi PG College
Hyderabad04-2020
Graduation - Statistics
Nrupatunga Degree College
Hyderabad04-2018
Skills
- Decision Making skills
- Problem- Solving
- Communication
- Ms office
Accomplishments
- Encore Award – June’23 & Feb’24
- Core Value Champion Award – Q3
- RNR winner for the good SLA
- Newbie Award, 2020
Disclaimer
I hereby declare that the statements made in this document are true to the best of my knowledge and belief.
Timeline
Senior Process Associate
Accenture
09.2022 - Current
Process Associate
Accenture
12.2020 - 08.2022
Masters - Computer Science
Haindavi PG College
Graduation - Statistics
Nrupatunga Degree College
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