Avinash Kumar

A part of DLF Brands, which was established in 2006, Pure Home + Living (PHL) is India’s leading home décor & lifestyle brand that came into being in 2011. Designed to ‘Make Homes Beautiful’, Pure Home + Living inspires clients to curate a space that mirrors their personality with its exclusive assortment of classic and contemporary home accessories.

• Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
• Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
• Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
• Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
• Built collaborative internal relationships between departments such as marketing operations finance that supported achievement of shared objectives fostered positive working environment.

Zoya is part of Titan jewelry division from house of TATA With its heart in India and an eye on the world, Zoya is renowned for its aesthetics and crafting, finding design inspiration for its stunning collections in myriad facets of the Zoya woman’s journey. It dives into the spirit of its muse, creating collections that resonate with the everlasting strength and vibrancy of the rainforests or the rejuvenating spirit of her girl tribe at a stepwell as a metaphor for the Zoya woman making every piece resonate with personal meaning, which are crafted to be wearable and celebrate her everyday.Zoya is a high-end, exclusive jewelry brand from the House of TATA, with a presence through a limited number of boutiques and an exclusive gallery inside Tanishq Stores.

• Executed brand building and business development initiatives to enhance market presence.
• Established strategic brand tie-ups and conducted targeted marketing activities.
• Oversaw inventory management and stock replenishment processes for optimal operations.
• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.

Ethos Watches, part of KDDL, is India's largest chain of luxury watch boutiques, with more than 70 stores across the country and authorized retailers of over 70 luxury watch brands. Along with their Premium Segment of Summit Stores, Ethos has many exclusive boutiques for Swiss luxury brands across India.

• Executed staff hiring and training programs to enhance operational efficiency.
• Developed location-specific buy plans based on customer needs.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Successfully managed multiple locations and high-performing stores, consistently overcoming complex challenges and transforming them into growth-driven, top-tier operations.

Led cross-functional store operations from inception to stable performance, managing multiple departments across market analysis, projects, hiring, buying, and operations.