AVINASH MAHARANA
Product Compliance Analyst
HYDERABAD,TG
Summary
Versatile Production knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
1
1
Language
Work History
Product Compliance
Amazon Development Center India Pvt Ltd
11.2021 - Current
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Collaborated with the quality assurance team to ensure product compliance with industry standards and customer specifications.
- Assisted with regulatory product compliance initiatives .
- Leveraged advanced analytical techniques for accurate material characterization, ensuring product compliance with specifications as per Sop .
- Communicate with cross-functional stakeholders in escalations, and regulatory programs.
- Serve as the primary contact for assigned clients or product modules within the application, owning end-to-end delivery readiness and product support.
- Ensure products meet local, national, and international regulatory requirements.
- Stay up-to-date with relevant regulations and industry standards affecting product compliance.
- Mentor, review and coach junior members of the team, helping them to develop their research skillset.
- Evaluated seller transaction facts through comprehensive research.
- Resolved seller issues by drafting responses aligned with SOPs and best practices.
- Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures.
- Knowledge and previous experience in the investigation, fraud claims process, dispute, and chargeback.
- Able to present data insights using Excel formulas.
- Mentored new teams to drive performance and demonstrate the ability to handle multiple stakeholders.
- Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
- Monitor quality and accuracy attributes, and recommend solutions to address the root cause.
- Experience and understanding of QA methodologies.
- Detailed, logical and common-sense approach to daily tasks, objectives, goals and projects.
- Capable of performing under tight timelines and pressure.
- Utilized diverse tools for compliance monitoring according to established SOPs.
- Experience in trend analysis and alerts in early fraud detection.
- Escalated problems to relevant stakeholders, ensuring efficient issue resolution with regular meetings 1 : 1.
Support Chat Process
Amazon
06.2020 - 12.2020
- Handled International Chats and Email (German)
- Met SLA and Performed above 98.0 % Efficiency
- Provide & develop training for customers & also assist customers with identifying problems & provide resolution
- Deal tactfully and effectively with customers in a fast-paced environment, and provide consistently great customer service
- Provide a value added experience with outstanding customer service while maintaining quality standards as learned in training & Good decision making and problem solving skills.
Education
B.TECH - Civil Engineering
PMEC
BerhampurHIGHER SECONDARY EDUCATION - Mathematics, physics, chemistry
MP&EV PUBLIC SCHOOL
SECONDARY EDUCATION - Maths, English, Social science, Hindi, Science
L.P.S PUBLIC SCHOOL
JaykaypurSkills
Product compliance
Training
INDUSTRIAL WATER POLLUTION
ADDITIONAL INFORMATION
- Current Address: Plot No 903, Puppalaguda Manikonda, Secretariat colony
- Land Mark – Gowtham model school near Golden temple Manikonda, Telangana, HYDERABAD, PIN:- 500089
Hobbies and Interests
Listening music, Playing chess
Timeline
Product Compliance
Amazon Development Center India Pvt Ltd
11.2021 - Current
Support Chat Process
Amazon
06.2020 - 12.2020
HIGHER SECONDARY EDUCATION - Mathematics, physics, chemistry
MP&EV PUBLIC SCHOOL
SECONDARY EDUCATION - Maths, English, Social science, Hindi, Science
L.P.S PUBLIC SCHOOL
B.TECH - Civil Engineering
PMEC