Avinash PG

• Directed the launch of project from concept to delivery by managing the project and governing the overall budget
• Applied methodology and processes for quality planning (in concurrence with project planning), defined standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring
• Assessed project profitability and other agreed parameters and rendered relevant status reports to the management and customer; organized steering committee meetings and other regular meetings with customers
• Created documentation and material including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable
• Rendered technical and other guidance as required to the team and assess the performance of the associates
• Conducted weekly meeting with client and stakeholder and tracked action points from MOM till closure
• Aligned the delivery of a portfolio of projects with business priorities
• Managed delivery of all projects into production within planned timeline, budget and quality as well as dependencies between projects, issues, risks and action items, prepare program road maps & collect and report project status updates to all stakeholders
• Administered portfolio of projects by coordination of a prioritized backlog of requirements, overseeing demand and capacity plans, and facilitating communication across stakeholders from different functions of the business
• Partnering with Engineering, Product Management, Client Services, and Sales on Strategic projects and process improvements, and helping in releasing new functionality to our clients and deliver on product roadmap
• Monitoring Sprint Burndown Charts and maintain other productivity metrics
• Adapting project management framework to stakeholder, project, and team needs
• Assisting Project Management Office (PMO) in compiling regular updates for senior management, coordinating company-wide demos, and assisting in development projects as necessary (such as rolling out new tools and technologies to teams), and in implementing Agile recommended practices, processes, and tools
• Worked on Change Order management queue
• Trained new project managers in the floor

• Led day-to-day delivery functions of software development project
• Conducted daily stand-up meeting with the team members on the starting of the day and conducted end of the day meeting with the client and conduct sprint retrospective meeting
• Maintained daily report and weekly reports for internal stakeholders as well as weekly reports and deck then presented to the client
• Collaborated with Sales and Product teams to secure new clients
• Developed proposals like RFP and collaborated with stakeholders such as sales team, development and deliver team

• Responsible for all aspects of the client implementation: creation and management of complex project plans, lead weekly internal and external client meetings, coordination of activities among team members and coaching/training
• Accountable for close coordination with client to determine business needs, then researching system capabilities for solution development; regular/timely communication with client around progress, upcoming deliverables, review of issues and risks, and to encourage open communication in general
• Ensure that all areas of a health and welfare benefit system function cohesively
• This includes implementation of client-specific rules, coordination with client to obtain conversion data, detailed testing of data, and complex review of business rules applied to the system
• Close coordination with carriers/vendors to determine most efficient method to pass eligibility data, coordination with client to establish payroll deduction processing methods, and creation of reports and confirmation statements to meet client –specific needs
• Monitoring performance of team and reports results and issues to higher-level leadership
• Assisting team with escalated customer or account issues
• Managing the hiring, staffing and maintaining of a diverse and effective workforce
• Career development / planning, performance and pay discussions of team members

· Delivered a project on BOM Implementation with role to configure the claim adjudication system (Rx claim) with components (Client Pricing/ Pharmacy Networks/Benefits) necessary to complete adjudication of pharmacy claims

· Prepared and Reviewed Production and Quality reports and shared with clients on monthly basis

· Ensured timely generation and analysis of reports, compliance of the same to set process standards

· Enhanced team efficiency by driving up KRAs and feedback scores to team members

· Enforced Refresher training to bridge the knowledge gap among the team members; led a team size of 44 FTEs & mentor

· Managed day-to-day operations including balancing workloads, attendance, attrition and outrage to minimize customer impact

· Maintained EWS (Early Warning System) for the team

· Conduct Appraisals, Performance Improvement Plans (PIP).

• Growth Path: Claim Processing Executive: May'07-Apr'10, Senior Claim Processing Executive Apr'10 – Apr'11, Team Lead Apr'11- Jan'15