Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Divyendu Kashyap

Hyderabad,TG

Summary

Dynamic sales leader with a proven track record at ICICI Bank, excelling in team management and client relationships. Spearheaded initiatives that enhanced customer satisfaction and optimized resource allocation, driving profitability. Expertise in AML KYC EDD CDD Transaction monitoring and a commitment to innovation have consistently delivered exceptional results in competitive environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Head Sales

ICICI Bank Ltd
06.2024 - Current
  • Led cross-functional teams to achieve regional goals and improve overall business performance.
  • Developed a collaborative culture, fostering teamwork and open communication throughout the region.
  • Optimized resource allocation to maximize profits, reducing costs without compromising quality or service levels.
  • Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.

Branch Manager

ICICI Bank
02.2017 - 05.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Sr Privilege Banker and Privilege Banker

ICICI Bank
04.2011 - 01.2017
  • Managed a portfolio of high-net-worth clients, ensuring their financial needs were met and exceeded.
  • Organized exclusive events for priority customers, showcasing the bank''s appreciation for their business while promoting additional services.
  • Assisted clients in navigating complex banking systems, leading to increased satisfaction and product usage.
  • Provided expert guidance on credit options, helping clients make informed decisions about loans and lines of credit.
  • Managed a team of 12 privilege banker(relationship) to mentor them to achieve their monthly sales objectives

Education

MBA - Marketing And Operations

Siva Sivani Institute of Management
Hyderabad, India
03-2011

Skills

  • Team management
  • Operations management
  • Client relationships
  • AML-KYC
  • EDD-CDD
  • Transaction monitoring
  • Profit and loss management
  • Risk management
  • Problem-solving abilities

Certification

  • Mutual Fund distribution, NISM -

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Regional Head Sales

ICICI Bank Ltd
06.2024 - Current

Branch Manager

ICICI Bank
02.2017 - 05.2024

Sr Privilege Banker and Privilege Banker

ICICI Bank
04.2011 - 01.2017

MBA - Marketing And Operations

Siva Sivani Institute of Management

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Divyendu Kashyap