Avinash Singh
Ballabgarh
Summary
To work in a reputed organization wherein my expertise, job skills & professional dexterity can be utilized leading to organizational and personal growth.
Overview
9
9
years of professional experience
Work History
Associate IT
Team lease Services Pvt Ltd
Faridabad
06.2022 - Current
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Installed new hardware and software solutions in accordance with company standards.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Participated in meetings with vendors regarding purchase of new IT products or services.
- Proficient in Active Directory Management, Inventory Management, and Remote Support, ensuring seamless IT operations.
- Acknowledged for driving a significant improvement in system uptime, cost reduction, and project success rates.
- Reviewed existing documentation related to IT operations and updated them accordingly.
- Maintained data asset register of hardware and software for expenditure accuracy.
- Preparing Purchase Request (PR) in SAP For All Software /Hardware then get it approved HOD, Finance then provide final Copy to SCM for Purchase Order creation.
- Created Service Entry Sheet (SES) in SAP For AMC Server/Software/Hardware and Lease line after verifying Invoice and other relevant Documents. Finance then provides final Copy to SCM for Purchase Order creation.
- Windows 11 Version operating System installed in all workstations, Desktop and Laptop after our successful testing on All Engineering Software in
the month of June 2022.
Sr. Engineer Customer Support
Onward Technology limited
New Delhi
03.2022 - 06.2022
- Provided technical support to End user issue & also provided support on remote and phone Including L1 server and network.
- Troubleshot hardware and software compatibility issues.
- Provided technical support for end users experiencing difficulty with applications or systems.
- Installs and configure computer hardware operating systems and applications
- Monitors and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Assisted with troubleshooting hardware and software issues.
- Maintained inventory of IT equipment and assets.
- Performed regular maintenance tasks such as patching, security scans and backups.
- Responded to IT service requests within SLA guidelines established by the organization.
IT Engineer
Kanin India Ltd
10.2020 - 03.2022
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Maintained technical equipment including cameras, lenses, tripods, and other related items.
- Diagnose and repair issues with cameras and their components.
- Use specialized tools to disassemble and reassemble camera parts.
IT Engineer
OSM Project Pvt Ltd
03.2020 - 09.2020
- Installed new hardware and software solutions in accordance with company standards.
- Resolved problems reported by end-users regarding their access to resources or applications.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Responsible for smoothly running production without any breakdown.
- • Updating all necessary patches and hot fixes on desktop and server time to time.
• Coordination with vendor and resolved the AMC and Warranty calls on priority.
System Administrator
Wipro limited
02.2018 - 02.2020
- Provided technical support to End users' issues and also provided support on remote and phone Including L1 server and network support in 24*7 environments.
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Proficient in Active Directory Management, Inventory Management, and Remote Support, ensuring seamless IT operations.
- Proficient in Firewall Security and WSUS, with a commitment to ongoing growth and skill development
- Provided End-User Computing (EUC) Support for daily operations, ensuring uninterrupted workflow.
- Installed, repaired, and replaced Hardware and Software equipment as required, maintaining optimal system functionality.
- Troubleshot technical issues and offered timely support to employees, enhancing overall productivity.
Desktop Engineer
Onward Technology Pvt Ltd
12.2015 - 02.2018
- Provided technical support to End users (Domestic and Foreign) issues.
Desktop Backup Engineer
Tech ziba Pvt Ltd
New Delhi
05.2015 - 10.2015
- Providing Right and Permissions as per Policy on all desktop and laptops.
Handling all Desktop calls from Remote location.
Installation, Configuration, Backup and troubleshoot of MS Outlook 2007, 2010.
To configure & manage Anti-Virus software update and upgrades.
Resolving all the Local & Network Printer related issue.
Installation, Configuration and Troubleshooting of Data Card and Wi-Fi device’s also.
Maintenance and troubleshooting of all Software’s which is defined as per company policy.
Provide the telephonic support to client branch offices of remote location.
Co-ordinate with vendors for IT peripheral issues.
Education
B.C. A -
Aggarwal PG Collage Ballabgarh
01.2016
High School Diploma -
GRAS Academy
Faridabad04-2010
Class XII -
Urmila Sr Sec School
01.2010
Class X -
Urmila Sr Sec School
01.2008
Skills
- Problem-Solving
- Technical Support
- SSH, PowerShell, CMD
- O365, MS Office 2007-2021
- WSUS
- Technical Troubleshooting
- Software Updates
- System Configuration Changing
- Hardware upgrades
- Windows Operating System Win XP to Win 11
- ITIL and ITSM Process Understanding
- Service Now Ticketing Tool
- Microsoft Office
- Networking
- Maintenance & Repair
- Hardware troubleshooting
- Active Directory
- Device configuration
- Vendor coordination
- Firewall configuration
- User Support
- VoIP Systems
- User Training
- Managing Asset Inventory
Date Of Birth
07/21/1993
Nationality
Indian
Languages Known
- Hindi
- English
Permanent Address
H.no 11 Jeevan Nagar Gaunchhi, Ballabgarh, Haryana, 1211004
Father Name
Mr. Devi Parsad
Profile Snapshot
- I am a technical professional having 8 years of total experience where I worked in various client locations. Currently working in Team lease Services Pvt Ltd as Associate IT from June 2022 to till now in a 24
- 7 environment. My Job is client handling at L&T MHI POWER BOILERS PVT. LTD. as a representative of PC solutions, including L2 server and network support Software & Hardware AMC, PR, PO, Invoicing, and Payment process used in SAP Application.
Personal Information
Marital Status: Married
Disclaimer
I hereby declare that all the above-mentioned facts & figures are true to the best of my knowledge.
Timeline
Associate IT
Team lease Services Pvt Ltd
06.2022 - Current
Sr. Engineer Customer Support
Onward Technology limited
03.2022 - 06.2022
IT Engineer
Kanin India Ltd
10.2020 - 03.2022
IT Engineer
OSM Project Pvt Ltd
03.2020 - 09.2020
System Administrator
Wipro limited
02.2018 - 02.2020
Desktop Engineer
Onward Technology Pvt Ltd
12.2015 - 02.2018
Desktop Backup Engineer
Tech ziba Pvt Ltd
05.2015 - 10.2015
B.C. A -
Aggarwal PG Collage Ballabgarh
High School Diploma -
GRAS Academy
Class XII -
Urmila Sr Sec School
Class X -
Urmila Sr Sec School
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