Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
HEMANT KUMAR

HEMANT KUMAR

South Delhi

Summary

Visionary and strategic business leader with 6 years of track record of success in increasing revenue, improving Sales and operations efficiency and building a high-performing team. Hands-on experience in increasing sales revenues, exceeding targeted goals, and developing profitable & and productive businesses right from scratch. Gained significant experience in Credit Cards- team player and manager consistently identified by management across organizations worked in for fast- track growth and leadership opportunities Expert in driving the sales and the acquisition of credit card customers; skilled in building and executing on- ground strategies to drive productivity and lower costs and ensure compliance with all norms and procedures Adept in driving sales through Branches/Open Market/LG partners to achieve operating plan; creating product visibility and awareness in the assigned cluster of branches; providing regular market feedback on competition Proficient in interfacing with clients, suggesting viable solutions, cultivating relations with them for securing repeat business and ensuring quality delivery to the clients

Overview

14
14
years of professional experience

Work History

Unit Manager

IVANGEL SALES AND SERVICES PVT LTD
Job Location Shadipur Delhi
05.2024 - Current
  • Experience with Zaggle Ocean Prepaid as a Unit Manager (Payroll, IVANGEL SALES AND SERVICES PVT LTD) as a Unit Manager.
  • Process credit card sales and PL.
  • Handling 3 Team Leaders and 30 Plus Telecallers And FOS.
  • Generating New Leads For Credit Cards Via Calling And Open Market, As Well.
  • Maintained accurate records of employee attendance and leave requests.
  • Created reports on departmental activities for senior management review.
  • Ensured that the unit was compliant with safety standards and protocols set by the organization.
  • Provided training sessions for newly hired personnel on relevant skills required for their roles.
  • Identified areas where additional resources were needed in order to meet organizational objectives.
  • Monitored daily operations, ensuring compliance with applicable laws and regulations.
  • Provided guidance, coaching, and mentoring to staff members.

Team Leader, Open Market Credit Card

SBI Card (Payroll,Quess Corp LTD)
03.2021 - 05.2024
  • Experience with SBI Card Payroll.. Quess Corp Ltd, as a team leader.
  • Halding 10 FOS from the open market Metro Channel as well, generating new and new customers for SBI card.
  • Handling Location South Delhi And Gurgaon.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Team Leader

Kotak Mahindra bank
01.2019 - 03.2021
  • Handling 10 Branches with my manager
  • Handling Team of 20 Executive
  • Successfully acquired 300-450 accounts on average monthly by new customer acquisition via
  • Open Market, Point of Sale, and Store PVR Channel

Team Leader

SBI Card (Payroll,Team Lease Services Pvt Ltd )
01.2015 - 01.2019
  • Experience With SBI card Payroll, Team Lease Services PVT LTD As a Team Leader.
  • Handling a Team of 10 Executives.
  • Managing productivity and achieving targets.
  • Managing Metro Open Market channel.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Sales Executive

HDFC BANK
01.2011 - 01.2015
  • Experience with HDFC bank As Sales Executive.
  • Generating new lead and new customer for credit card HDFC from the open market.

  • Cultivated relationships with existing customers to encourage repeat business.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.

Education

B.Sc. -

Dr. Bhimrao Ambedkar University Agra
01.2009

12TH UP BOARD -

01.2006

10TH UP BOARD -

01.2004

Skills

  • Strategic Planning Sales Management Channel Management Business Development Operations Management
  • Client Relationship Management
  • Team Management & Training Vendor management Recruiting and Hiring
  • Observation
  • Decision making
  • Communication
  • Multi-tasking

Languages

Language:-English, Hindi

Timeline

Unit Manager

IVANGEL SALES AND SERVICES PVT LTD
05.2024 - Current

Team Leader, Open Market Credit Card

SBI Card (Payroll,Quess Corp LTD)
03.2021 - 05.2024

Team Leader

Kotak Mahindra bank
01.2019 - 03.2021

Team Leader

SBI Card (Payroll,Team Lease Services Pvt Ltd )
01.2015 - 01.2019

Sales Executive

HDFC BANK
01.2011 - 01.2015

B.Sc. -

Dr. Bhimrao Ambedkar University Agra

12TH UP BOARD -

10TH UP BOARD -

HEMANT KUMAR