Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Supervised daily operations of associates, monitoring attendance and work performance per organizational policies.
Coached team members consistently to maintain high-performance standards.
Identified performance issues, devised action plans, and executed corrective measures.
Ensured service delivery met contractual Key Performance Indicators (KPIs).
Communicated expectations effectively to employees, providing timely updates on progress.
Facilitated team meetings for efficient information sharing and collaboration opportunities.
Coordinated daily activities of business support teams, ensuring alignment with strategic goals.
Produced weekly and monthly reports for clients to track project progress.
· Worked in sophiscated Content Moderation process
· I am proud to be a part of “INNOVATION GROUP” where we can share our thoughts to improve performance of the floor.
· I got a chance to meet clients directly to share our new ideas to improve our process.
· Gave many ideas in regards to implementation of better understanding of policies.
● Working in client Location “Google India “Deputed as “Process Executive”.
● On behalf of Infosys Bpo. (from 6
th
February,2016 – 2018)
Worked as a Senior
Process Executive in the team which involves streamlining workflow for planning, targeting, serving, and reporting.
● Worked in client location “Google India” Deputed as “Content Engineer” .
● On behalf of Global Logic India Pvt. Ltd. (from 5theNovember, 2013 – 5th February,2016)
● Worked as a SeniorAnalyst in the team which involves streamlining workflow for planning, targeting, serving, and reporting.
other
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