Avinder Singh
New Delhi
Summary
Responsible Customer Support Associate, passionate about delivering outstanding quality and service. Specializing in quality, speed, and process optimization
Overview
4
4
years of professional experience
Work History
Customer Support Associate (Gaming Chat Process)
Ienergizer
- Handled customer complaints calmly and professionally, providing positive solutions to uphold the company's reputation.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Addressed customer service inquiries quickly and accurately.
- Resolved customer queries over chat.
Network Support (Voice Process)
- Provide customer service and technical support to clients.
- Respond to inquiries via phone, email, or chat.
- Walk customers through step-by-step solutions.
- Help customers with network configurations and installations.
- Log and track issues in a ticketing system.
- Maintain records of interactions and solutions provided.
Freelance Copy Editor
Cactus Communication Pvt. Ltd.
07.2021 - Current
- To maintain the quality and professionalism of written content, helping to ensure that it is both accurate and engaging for its intended audience.
- Check grammar and spelling
- To maintain style consistency, clarity, and readability
- Consistency in language, content flow, formatting
- Cross-reference checking.
Education
Certificate of Higher Education - Computer Science
The Air Force School
01.2006
B.Tech - Electrical And Electronics
Guru Tegh Bahadur Institute Of Technology
Skills
- Editorial confidence
- General administration
- Multitasking
- Innovative and creative
Timeline
Freelance Copy Editor
Cactus Communication Pvt. Ltd.
07.2021 - Current
Customer Support Associate (Gaming Chat Process)
Ienergizer
Network Support (Voice Process)
B.Tech - Electrical And Electronics
Guru Tegh Bahadur Institute Of Technology
Certificate of Higher Education - Computer Science
The Air Force School
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