Avnish Kumar
Gurgaon
Summary
International Benefits Analyst with 4 years of experience in client onboarding, data migration, and global benefits coordination across multiple regions. Skilled in ensuring data accuracy, refining operational processes, and leveraging advanced Excel and basic SQL knowledge for reporting and analytics. Experienced in collaborating with cross-functional teams, managing end-to-end project delivery, and implementing standardized procedures to improve efficiency and compliance. Strong analytical and problem-solving skills with a proven track record in driving process improvements, achieving performance targets, and strengthening client satisfaction through efficient benefits management and service delivery.
Overview
5
5
years of professional experience
Work History
Analyst II
Aon Consulting
05.2023 - Current
- Conducted weekly and monthly reporting and quality control checks, tracking key performance metrics (KPIs), documenting outcomes, and providing insights to leadership for process improvement.
- Led client onboarding activities including GBoR setup, inventory control, and regional integration across global benefits platforms, aligning processes with operational best practices.
- Contributed to major benefit projects such as data migration, client restructuring, plan renewals, template enhancements, and audit assignments, supporting performance analysis and compliance reviews.
- Collaborated with global benefits teams to standardize procedures, enhance operational efficiency, and support business review activities.
- Serving as the primary contact for issue resolution, ensuring timely support for global partners, and maintaining consistent service delivery.
Managed Service Operations Analyst
FIS Global
03.2021 - 04.2023
- Managed multiple captive insurance files across geographies, ensuring data accuracy, compliance, and alignment with standardized operational practices.
- Supported the design and implementation of health solution templates, refining processes and reporting to meet project requirements and improve efficiency.
- Led end-to-end project coordination, managing timelines, deliverables, and performance tracking while ensuring adherence to SLAs, TAT, and key performance metrics (KPIs).
Education
MBA - Banking and financial services
MIT
Skills
- Quick Learner with high Adaptability
- Strong Analytical & Problem-Solving Skills
- Cross-Functional Team Collaboration (Global Stakeholders)
- Global Benefits Consulting & Administration
- Project Management & End-to-End Delivery
- Advanced Microsoft Excel (pivot tables, lookups, data analysis)
Accomplishments
- Awarded multiple recognitions including the ‘Gold Award’ for exceptional data accuracy, ‘Quality First Award’ for 100% quality for consecutive 3 months, ‘Silver Award’ for benefits delivery excellence, and ‘Impromptu Recognition’ for consistent, high-impact results across functions.
- Recognized with 'Impromptu Award' and 'New Joiner Champion' for taking proactive ownership of tasks and delivering high-quality results early in tenure.
Timeline
Analyst II
Aon Consulting
05.2023 - Current
Managed Service Operations Analyst
FIS Global
03.2021 - 04.2023
MBA - Banking and financial services
MIT
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