AVTAR SINGH
MOHALI
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Relationship Officer
Titan Helios Watch Store
3B2 Mohali
04.2023 - Current
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
- Participated in workshops and training to enhance customer service skills and knowledge.
- Provided training and support to new customer service staff on best practices and company policies.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Analyzed customer feedback to recommend product or service enhancements.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Junior Estimator
APTLINES
PATIALA
09.2020 - 03.2023
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Assisted in the preparation of bid documents, proposals and contracts.
- Updated and maintained database of suppliers and contractors.
- Efficiently completed material orders, resulting in all projects being completed on time and under budget.
- Produced preliminary estimates based on schematic and design development level documents.
- Researched materials, equipment, installation methods and related costs.
- Calculated overhead expenses associated with projects, including profit margins.
- Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
- Analyzed drawings and other data to determine material and labor requirements.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Checked construction plans against actual field conditions to prepare estimates.
- Collaborated with project managers and engineering teams to identify cost-saving opportunities.
- Utilized computer software programs such as Excel, AutoCAD and PDF exchanger Estimating Software to create accurate estimates.
- Prepared reports detailing estimated project costs vs. actual expenditures.
Visa Counselor
TRUE TRAVESL SHERPUR
SHERPUR, SANGRUR PUNJAB
06.2018 - 08.2020
- Translated immigration documents to explain relevance to potential residents.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Interacted with foreign embassies and consulates regarding visa requests.
- Provided advice and guidance to applicants on the process of obtaining a visa.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Advised clients on the best course of action in applying for visas or extensions of stay.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
Education
MBA - Human Resources Management And I.T.
PUNJAB TECHNICAL UNIVERSITY
Bhai Gurdas Institute Of Engg. & Tech. Sangrur04-2024
Bachelor of Technology -
PUNJAB TECHNICAL UNIVERISTY JALANDHAR
JALANDHAR04-2020
Diploma -
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
CHANDIGARH12-2013
10TH -
PSEB MOHALI
MOHALI03-2010
Skills
- Sales proficiency
- Client retention strategies
- Inter-department collaboration
- Customer relations
- Up-selling techniques
- Patience and resilience
- Merchandise upselling
- Promotional support
- Refunds processing
- Telemarketing
- Multitasking capacity
- Materials transport
- Retail store support
- MS office
- Money handling
- Record keeping
- Credit card payment processing
- Administrative and office support
- Sales and upselling
- Data evaluation
- Billing adjustments and refunds
- Problem-solving
- Sales transactions
- Order and refund processing
- Product and service sales
- Positive Language Use
Languages
PUNAJBI
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Relationship Officer
Titan Helios Watch Store
04.2023 - Current
Junior Estimator
APTLINES
09.2020 - 03.2023
Visa Counselor
TRUE TRAVESL SHERPUR
06.2018 - 08.2020
MBA - Human Resources Management And I.T.
PUNJAB TECHNICAL UNIVERSITY
Bachelor of Technology -
PUNJAB TECHNICAL UNIVERISTY JALANDHAR
Diploma -
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
10TH -
PSEB MOHALI
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