Prompt Engineering
Ayan Basu
Product Owner
Kolkata,West Bengal
Summary
Dynamic and results-oriented Product Owner with a proven track record of driving team productivity and achieving exceptional project outcomes. Adept at collaborating with cross-functional teams to develop high-quality products tailored to meet customer needs. Skilled in conducting user research, data-driven analysis, and managing backlog prioritization to enhance product usability and measure success metrics. Experienced in facilitating clear communication between stakeholders and development teams, and overseeing entire product lifecycles from conception to delivery. A proactive leader with a passion for mentoring junior team members and driving strategic initiatives for process optimization and business growth.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Product Owner
LearningMate Solutions
04.2023 - Current
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Lead Business Analyst
LearningMate Solutions
04.2021 - 03.2023
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Enhanced project efficiency by streamlining business processes and implementing best practices.
Senior Business Analyst
LearningMate Solutions
01.2019 - 03.2021
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Recruited new members for business analysis team to support division growth and create a strong and productive department, replacing underperforming staff.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Senior Software Test Engineer
LearningMate Solutions
04.2018 - 12.2018
- Improved end-user experience by conducting extensive usability testing on web-based applications.
- Collaborated with development teams to diagnose issues, leading to faster resolution and improved overall performance.
- Supported agile development methodologies by participating in daily stand-ups, sprint planning sessions, and code reviews for better process alignment.
- Strengthened customer trust in the product by ensuring its compliance with industry standards and regulations through rigorous QA processes execution.
- Minimized production issues with detailed pre-release validation of software functionality against business requirements.
- Streamlined communication between QA and development teams, fostering an environment of continuous improvement and collaboration.
- Elevated deliverable quality with rigorous functional, performance, security, and cross-browser compatibility testing methods implementation.
- Boosted efficiency by automating regression tests using industry-standard tools and frameworks.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Delivered high-quality products on time through a combination of manual testing and automated test scripts execution.
Software Test Engineer
LearningMate Solutions
02.2017 - 03.2018
- Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection.
- Reduced project delivery time by implementing automated testing frameworks and tools.
- Supported regulatory compliance efforts by conducting thorough security and accessibility testing for software applications.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Exceeded client expectations through exceptional attention to detail in identifying potential defects before release.
- Collaborated with product owners to stay current on intended functionality.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Software QA Analyst
Analytics Plus
01.2016 - 01.2017
- Identified critical issues and collaborated closely with developers to ensure prompt resolutions, enhancing product stability.
- Strengthened product reliability by conducting comprehensive tests covering functionality, regression, and performance aspects.
- Elevated software quality through meticulous planning and execution of comprehensive test strategies.
- Streamlined team workflows with the adoption of continuous integration and delivery practices, resulting in reduced testing durations.
- Orchestrated meticulous defect tracking systems, ensuring accurate documentation and efficient issue resolutions.
- Empowered junior team members through mentorship, fostering a culture of continuous learning and improvement.
- Played a pivotal role in multiple software launches by meticulously validating features across the development lifecycle.
- Spearheaded initiatives for continuous improvement within the QA department, enhancing the accuracy of defect detection.
- Accelerated project timelines by introducing automated testing frameworks and tools.
- Crafted robust test plans utilizing advanced testing methodologies for project execution.
Technical Support Analyst
Soffront Software
01.2014 - 12.2015
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Improved customer satisfaction by providing timely and accurate technical support to end users.
- Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed a diverse caseload of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
- Generated reports to track performance and analyze trends.
Education
MCA - Computer Application
RCC Institute of Information Technology
Kolkata, India 04.2001 -
BCA - Computer Application
Syamaprasad Institute of Technology & Management
Kolkata, India 04.2001 -
Higher Secondary Education - Science
Modern School
Kolkata, India 04.2001 -
Secondary Education - Generic
Modern School
Kolkata, India 04.2001 -
Skills
Agile Implementation
Certification
Certified Scrum Product Owner (Scrum Alliance))
Interests
Music Composition
Timeline
Product Owner
LearningMate Solutions
04.2023 - Current
Lead Business Analyst
LearningMate Solutions
04.2021 - 03.2023
Senior Business Analyst
LearningMate Solutions
01.2019 - 03.2021
Senior Software Test Engineer
LearningMate Solutions
04.2018 - 12.2018
Software Test Engineer
LearningMate Solutions
02.2017 - 03.2018
Software QA Analyst
Analytics Plus
01.2016 - 01.2017
Technical Support Analyst
Soffront Software
01.2014 - 12.2015
MCA - Computer Application
RCC Institute of Information Technology
04.2001 -
BCA - Computer Application
Syamaprasad Institute of Technology & Management
04.2001 -
Higher Secondary Education - Science
Modern School
04.2001 -
Secondary Education - Generic
Modern School
04.2001 -
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