Ayesha Dalvi
Mumbai
Summary
Spearheaded product development and enhancement to maximize sales success. Talented coordinator, problem-solver and team leader with proven expertise in roadmapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches.
Overview
8
8
years of professional experience
Work History
Product Manager
Mahindra Finance
05.2024 - Current
- Designed processes and products aligned with current market trends.
- Analyzed market trends and peer activities to inform strategic decisions.
- Ensured adherence to timely RBI guidelines and executed compliance measures.
- Digitalized customer onboarding process to enhance efficiency.
- Coached team on processes and product knowledge to improve performance.
- Collaborated with finance, retail branches, service excellence, trade, and credit departments for licensing.
- Developed marketing strategies, including flyers, ads, and campaigns, to boost sales.
- Forecasted business growth year-over-year and monitored overall business performance.
Product & Policy Manager SME
DCB
09.2021 - 04.2024
- Developed 'Process Manual' to ensure seamless unit operations.
- Launched new products and programs to enhance portfolio performance.
- Formulated strategies to address revenue leakage and operational gaps.
- Planned and executed campaigns for frontliners to improve upselling skills.
- Created advanced presentations for management quarterly reviews.
- Designed marketing materials and activities for product promotion and launches.
- Established policies for audit compliance to maintain regulatory standards.
- Automated performance tracking systems for frontliners, enhancing skill development.
Nodal Officer SME
DCB
10.2020 - 10.2021
- Resolved escalated complaints related to RBI, Nodal, and Senior management efficiently.
- Prioritized service quality and minimized turnaround time for customer requests.
- Analyzed MSME guidelines to formulate unit-specific policies.
- Conducted root cause analysis to identify and address service issues.
- Recommended and implemented enhanced customer service mechanisms.
Portfolio Manager SME
DCB
10.2019 - 10.2020
- Focused on asset book growth and fee income generation.
- Monitored overdue accounts and identified stress factors regularly.
- Managed client relationships by addressing daily operational needs.
- Oversaw portfolio management by assessing risk and enhancing loan offerings through cross-selling.
Intern
Bombay Stock Exchange
01.2019 - 02.2019
Intern
Bank of India
05.2017 - 07.2017
Education
PGP Product & Brand management -
IIM Nagpur
05.2025
PGP - banking & finance
BSE institute limited
Mumbai12.2019
MA - Economics
Mumbai university
Mumbai12.2019
BA - Economics
D.G. Ruparel college
Mumbai12.2016
HSC -
D.G. Ruparel college
Mumbai12.2013
SSC -
Dr.Sarvepalli Radhakrishnan Vidhaylaya School
Maharashtra12.2011
Skills
- Product design and execution
- Strategic development
- Process design & alignment
- Training and development
- Portfolio management
- Marketing collateral creation
- Campaign design and execution
- Root cause analysis
- SME banking expertise
- Multi-tasking ability
- Creative strategy implementation
- Team leadership
- Customer-centric approach
- Adaptability to challenges
- Presentation skills
Languages
- Hindi
- Marathi
- English
Accomplishments
- Best Employee SME award for FY 22-23
- Won runner up award in Bank's Knowfest Competition
- Received award for Best Product team contribution
- Won DCB Bank's signature program 'Aspire'
- Spotlight award in SME unit for FY 20-21
- Award for immense contribution towards SME unit
- Received Faculty recommendation award - BSE
- Organized and executed Stock Toredo - BSE
- Certification Program from China Gov- India China Trade Relation BSE
- Hosted and participated in college festival (Arthostav) in Ruparel College
Personal Information
- Date of Birth: 10/31/95
- Nationality: Indian
- Marital Status: Married
Timeline
Product Manager
Mahindra Finance
05.2024 - Current
Product & Policy Manager SME
DCB
09.2021 - 04.2024
Nodal Officer SME
DCB
10.2020 - 10.2021
Portfolio Manager SME
DCB
10.2019 - 10.2020
Intern
Bombay Stock Exchange
01.2019 - 02.2019
Intern
Bank of India
05.2017 - 07.2017
PGP Product & Brand management -
IIM Nagpur
PGP - banking & finance
BSE institute limited
MA - Economics
Mumbai university
BA - Economics
D.G. Ruparel college
HSC -
D.G. Ruparel college
SSC -
Dr.Sarvepalli Radhakrishnan Vidhaylaya School