Ayush Gupta
Delhi
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
Work History
Banker Authoriser
IDFC FIRST BANK LTD
Dwarka New Delhi
04.2026 - Current
- Responsible to check and Verify all the financial and non-financial transaction of the customer in branch.
- Handling Team and branch keys of custodian 2
- Supervise the cash counter and ensure that cash should be open on time and keep the record of EOD reports in separate file.
- File management
- Taking care of the Deceased case, legal and branch compliance
- Lockers operation
- Forex Transaction and NRE to NRO fund Transfer.
Service Delivery Manager
INDUSIND BANK LTD
IP EXTN East Delhi
09.2023 - 01.2026
- Handle all type of queries of customer and give them quick resolution.
- Developed incentives, achieving sales targets to increase revenue.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed service delivery for banking operations and client satisfaction initiatives.
- Conducted regular meetings with customers to discuss their requirements and expectations.
Service Delivery Officer (Authoriser)
KOTAKMAHINDRA BANK LTD
Noida
11.2021 - 08.2023
- Authorized various transactions cash and non cash both like NEFT/RTGS, Fund transfer, GST, Tax Payment, Custom Duty, Mutual Fund etc.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Handling customer service request like Modification in account, locker allotment, locker surrender and deceased case etc.
- Handling second custodian key of the branch.
- Handling inventories and deliverables of the branch like Debit card, chequebook, pass book and Insta kits etc.
- Cross selling of the various products of the bank.
Customer Service Officer
ICICIBANK LTD
Mayur Vihar Delhi
11.2019 - 10.2021
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Sales of Assets product and TPP.
Education
MBA - Finance And Marketing
Abdul Kalam Technical University
LucknowBBA -
Mahatma Jyotibha Phuley Ruhelkhand University
BareillyIntermediate -
U.P Board
High School -
UP Board
Skills
- Business Development
- File Maintenance
- Multitasking Abilities
- Active Listening
- Teamwork and Collaboration
Languages
English
Advanced (C1)
C1
Hindi
First Language
Accomplishments
Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
Personal Information
- Date of Birth: 01/03/1996
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to best of my knowledge and belief.
Mother's Name
Neeraj Gupta
Father's Name
Anil Kumar Gupta
Timeline
Banker Authoriser
IDFC FIRST BANK LTD
04.2026 - Current
Service Delivery Manager
INDUSIND BANK LTD
09.2023 - 01.2026
Service Delivery Officer (Authoriser)
KOTAKMAHINDRA BANK LTD
11.2021 - 08.2023
Customer Service Officer
ICICIBANK LTD
11.2019 - 10.2021
MBA - Finance And Marketing
Abdul Kalam Technical University
BBA -
Mahatma Jyotibha Phuley Ruhelkhand University
Intermediate -
U.P Board
High School -
UP Board