JAYASHREE RAVICHANDRAN
Bangalore
Summary
Seeking a position to utilize my skills and ability in the industry or organization and make a position in the organization that offers professional growth while being resourceful innovation.
Overview
6
6
years of professional experience
Work History
Banker Authoriser
IDFC first bank Ltd
01.2023
Branch Operations Manager
Ujjivan small finance bank ltd
06.2022 - 03.2023
Teller and Service Delivery Manager
Indusind Bank Ltd
01.2020 - 01.2022
Teller and customer service officer
Axis Bank Ltd
09.2016 - 02.2020
Education
Bachelor Of Commerce - Commerce
St Joseph College of Arts And Science
04.2016
Skills
- Looking after complete operations inclusive of implementing short / long term plans with focus on excelling business targets and service delivery metrics Overseeing customer centric operations and ensuring clients satisfaction by achieving delivery & service quality Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Computer basic, Excel and MS office Finacle, Saksham, CRM and other banking application
- Honest and Responsible towards work Given best results behind the target Believe in work and commitment Desire to learn and growth constantly to upgrade skills and knowledge Ownership in event management
Current Role
Handling a team of Branch Operations & Front Desk Officers to deliver effective services to customers. Monitoring complete transaction related activities on daily basis in coordination with operations staff. Overseeing functions ATMs for branches where there is no ATM Nodal Cell in an effective manner. Looking after outsourced activities and ensuring compliance as per the internal & external guidelines.
Current Employment
IDFC first bank Ltd
Nature Of Work Done
Customer services. Managing mapped customer portfolio and I do cross sell, meeting and contact. TRANSFER / RTGS / NEFT / DD / INTERNET BANKING and other modes of processing remittance transactions. Acceptance of cash deposits and cash payments. Handling locker operations. Outward remittance. Issuance, Reload and Refund of Multi Currency Cards. Account opening, CASA / FD / RD / MF / LI / GI / forex / Loans and other cross selling products. Re-kyc / Maintaining registers / monthly reconciliation of stocks and stationery and all banking related activities.
Language Skills
English, Kannada, Tamil, Hindi and Telugu
Personal Information
- Father's Name: Ravichandran C
- Title: Banker Authoriser
- Date of Birth: 02/28/95
- Gender: Female
- Marital Status: Single
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Timeline
Banker Authoriser
IDFC first bank Ltd
01.2023
Branch Operations Manager
Ujjivan small finance bank ltd
06.2022 - 03.2023
Teller and Service Delivery Manager
Indusind Bank Ltd
01.2020 - 01.2022
Teller and customer service officer
Axis Bank Ltd
09.2016 - 02.2020
Bachelor Of Commerce - Commerce
St Joseph College of Arts And Science
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