Ayush Joshi
Bhopal
Summary
Detail-oriented Fraud Specialist with 3.5 years of experience in financial crime prevention, specializing in KYC, ATO investigations, CDD, EDD, periodic reviews, and sanctions screening. Strong background in identifying suspicious activities, mitigating fraud risks, and ensuring regulatory compliance with AML and global compliance standards. Proven ability to work in high-volume environments while maintaining accuracy and meeting SLAs.
Overview
4
4
years of professional experience
9
9
Certifications
Work History
Fraud Prevention Representative
Ttec
02.2025 - 11.2025
- Working as a Fraud Prevention Representative to prevent fraud in the User’s Account.
- In a Day to Day doing an ATO (Account Take Over) to investigate whether the fraud happened or not.
- Monitored and mitigated account takeover (ATO) threats across digital platforms using advanced detection tools.
- Investigated suspicious login patterns, credential stuffing attacks, and phishing attempts targeting user accounts. Fraudsters taking offsite to the good users.
- Flagged high-risk sessions and coordinated with customer service to secure compromised accounts.
- Created rules and alerts in fraud detection systems to escalate suspected ATO incidents.
- Maintain SLA targets while ensuring high investigation accuracy and quality standards.
- Stay updated on evolving fraud typologies, phishing schemes, social engineering tactics, and identity theft trends.
- Support chargeback investigations and recovery processes where applicable.
- Conduct real-time fraud investigations to prevent financial losses and minimise customer impact.
- Analyse suspicious login activity including IP address anomalies, device fingerprint changes, geo-location inconsistencies, and behavioural deviations.
- Review transaction patterns to identify unauthorised transfers, payment changes, or beneficiary additions.
- Roles and Responsibilities
Sutherland Global Pvt.Ltd
10.2024 - 02.2025
- Resolve the customer issues via chat email and SMS
- Resolved customer inquiries in a timely manner while adhering to service level agreements
- Provided direction and guidance to junior associates on complex tasks
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met
- Coordinated support to facilitate general office operations
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers
- Roles and Responsibilities
Revolut
02.2024 - 06.2024
- KYC & AML Expertise: of specialized experience and Anti money laundering (AML) and know your customer (KYC) procedures, conducting due diligence, identifying potential risks and ensuring compliance with regulatory standards
- Financial Crime Prevention: Extensive knowledge in financial Crime Prevention, with a proven ability to leverage advanced research techniques to detect and mitigate financial crime threats.
- Proficient in using third-party databases like D&B and Credit safe.
- Regulatory Compliance: In- depth understanding of regulatory requirements across the EEA region, with a focus on maintaining and updating customer identification records and ensuring adherence to compliance standards.
- Risk management & Transaction Monitoring: Skilled in risk management, conducting comprehensive KYC due diligence and monitoring transactions for suspicious activity.
- Experience in both Customer due diligence (CDD) and Enhanced due diligence (EDD).
- Documentation & Reporting: Strong ability in compiling detailed reports, maintaining precise documentation, and utilizing KYC software tools to support operational and compliance functions.
- Analytical Skills: Assessed complex regulatory reports and financial statements to ensure compliance with AML and counter - terrorist financing regulations.
- Terrorist financing- Monitored and identified key red flag indicators such as unusual transaction patterns, large cash deposits, or cross-border transfer linked to high- risk jurisdiction.
- Organizational & Time Management Skills: Highly organized, with a strong ability to ability to manage time effectively, prioritize tasks, and handle multiple projects simultaneously in a fast-paced environment.
- Roles and Responsibilities
Task Us
12.2022 - 01.2024
- Conduct detailed KYC onboarding and periodic reviews for individual and corporate clients.
- Perform CDD and EDD investigations based on risk classification and regulatory requirements.
- Perform sanctions, PEP, and adverse media screening using compliance tools.
- Analyze transaction activities to detect potential AML or fraud risks.
- Escalate suspicious activities and assist in SAR documentation.
- Ensure compliance with internal policies and global regulatory frameworks.
- Meet daily productivity targets while maintaining high accuracy and quality standards.
- Roles and Responsibilities
Techno Task Business Solution
01.2022 - 12.2022
- User query/issue handling. Ensuring user queries or issues are captured, validated, and triaged for further processing.
- Communicating with users. Ensuring that various types of information are communicated to users through the appropriate channel(s).
- Providing support in person, over the phone, or via remote access.
- Talking to clients through basic problem-solving processes
- Following up with clients & Completing support tickets
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- Improves client references by writing and maintaining documentation.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Roles and Responsibility
Education
BE - Mechanical Engineering
Rajiv Gandhi Technical University
Bhopal, India01-2018
Skills
Know Your Customer (KYC)
Account Takeover (ATO) Investigations
Customer Due Diligence (CDD)
Enhanced Due Diligence (EDD)
Periodic KYC Review & Remediation
Certification
Participated in various events like Technical Quiz, Paper Presentation & Web designing held in colleges in 2017.
Timeline
Fraud Prevention Representative
Ttec
02.2025 - 11.2025
Sutherland Global Pvt.Ltd
10.2024 - 02.2025
Revolut
02.2024 - 06.2024
Task Us
12.2022 - 01.2024
Techno Task Business Solution
01.2022 - 12.2022
BE - Mechanical Engineering
Rajiv Gandhi Technical University