Ayush Tiwari
senior software engineer
NOIDA
Summary
Dynamic IT professional with expertise in system optimization, technical support, and AWS cloud solutions. Skilled in monitoring performance, enhancing system reliability, and driving seamless operations. Recognized for proactive problem-solving, effective cross-team collaboration, and delivering high-quality, data-driven solutions that boost efficiency and client satisfaction.
Overview
4
4
years of professional experience
4047
4047
years of post-secondary education
6
6
Languages
Work History
Senior Associate
Genpact Headstrong Capital
10.2023 - Current
- Monitored CPU utilization and published utilization reports to enhance system performance
- Release & Deployment Support
- Root Cause Analysis & Debugging
- Supported insurance domain applications with responsibilities spanning incident handling, DB queries, and patch validations.
- Resolved problems, improved operations, and consistently delivered exceptional service, resulting in increased customer satisfaction
- Monitored application performance, system availability, and overall health using monitoring tools and platforms
- Incident/Problem Management: ITIL practices, Jira/ServiceNow
- Identified and addressed potential issues proactively to prevent downtime and maintain optimal performance
- Communicated effectively with technical and non-technical stakeholders to provide updates and gather requirements
- Stakeholder Communication & Reporting
Software Support Engineer
Capgemini Engineering
08.2022 - 10.2023
- Provided L2-level technical support for TADDM application, ensuring smooth operations and resolving issues efficiently
- Collaborated closely with the Development and other cross-functional teams to ensure client satisfaction and on-time delivery of projects
- Resolved problems, improved operations, and consistently delivered exceptional service, resulting in increased customer satisfaction
- Developed and implemented quality assurance checkpoints within the team's workflow to ensure the delivery of high-quality work within established timelines
- Provided Level 2 and Level 3 support to team members, offering expertise and guidance to resolve complex issues and improve team performance
- Updated and modified software to maximize capability, enhance functionality, and deliver speedy outcomes, improving user experience and overall efficiency
- Supported insurance domain applications with responsibilities spanning incident handling, DB queries, and patch validations.
- Monitored and assessed key metrics and efficiencies, identifying areas for improvement and implementing strategies to enhance team productivity and effectiveness
QA Test Engineer
Maveric Systems
07.2021 - 07.2022
- Showcased expertise in both functional and non-functional testing, including estimation, test planning, and execution, as well as defect reporting
- Successfully collaborated with engineering teams to enhance quality assurance processes through thorough and diligent testing
- Authored high-performing test cases, procedures, and plans, while gathering vital data for targeted QA enhancements
- Efficiently coordinated efforts between engineering and program teams to ensure comprehensive test coverage across various adaptations
- Conducted thorough functional, regression, and performance testing of software applications
Education
Master of Computer Applications (MCA) -
Uttaranchal University
Bachelor of Computer Applications -
PSIT Kanpur (Pranveer Singh Institute of Technology)
Skills
Production Support
Error log analysis and troubleshooting
Analytical skills
SQL
Database management
Linux
Windows systems
Performance monitoring
AWS services(IAM, CLOUDWATCH)
Customer service
Achievements And Awards
- AWS Cloud Practitioner Certification, 07/01/23, Demonstrated proficiency in cloud computing through AWS core services (EC2, S3, CLOUDWATCH).
- Udemy: SQL Bootcamp – Go from Zero to Hero
Practical hands-on SQL course covering MySQL, PostgreSQL, and real-world scenarios - Employee of the Month Award, 07/01/23, Capgemini Engineering, Recognized for implementing innovative technical solutions and enhancing client satisfaction.
Timeline
Senior Associate
Genpact Headstrong Capital
10.2023 - Current
Software Support Engineer
Capgemini Engineering
08.2022 - 10.2023
QA Test Engineer
Maveric Systems
07.2021 - 07.2022
Master of Computer Applications (MCA) -
Uttaranchal University
Bachelor of Computer Applications -
PSIT Kanpur (Pranveer Singh Institute of Technology)
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