Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
CustomerServiceRepresentative

Naveen A Rao

Real Time Application Support
Bengaluru,KA

Summary

Personable Senior Associate with 4-year background in production and real time application support through effective communication and team coordination with a proactive attitude.

Overview

5
5
Languages
1
1
Certification
8
8
years of post-secondary education
4
4
years of professional experience

Work History

Senior Associate

State Street Global Advisors
Bengaluru, Karnataka
10.2018 - Current
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported around 60 applications in real time PROD Env.
  • End to end incident management through SNOW.
  • Produced documentation, status reports and presentations.
  • Developed junior team members and cultivated collaborative culture.

Technical Support Engineer

DXC Technology
Bengaluru, Karnataka
09.2017 - 10.2018
  • Application Support for users and assisted developers in real time testing and UI enhancements.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • End to end incident management using various ticketing tools.
  • Reporting global impacts and strategies to decrease user issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Engineer

HP INC
Bengaluru, Karnataka
10.2016 - 07.2017
  • Application Support for users and assisted developers in real time testing and UI enhancements.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • End to end incident management using various ticketing tools.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Education

MCA - Computer Science

NMAMIT
Nitte
08.2013 - 08.2016

BCA - Computer Science

Davan Institute Of Advanced Management Studies
Davanagere
06.2013 - 06.2016

High School Diploma -

St.Aloysius PU College
Harihar
06.2010 - 06.2012

Skills

    Production Support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Hardware and Networking, HCL CDC- 2015

Quote

Synergy is all we need to Succeed

Timeline

Senior Associate

State Street Global Advisors
10.2018 - Current

Technical Support Engineer

DXC Technology
09.2017 - 10.2018

Technical Support Engineer

HP INC
10.2016 - 07.2017

Hardware and Networking, HCL CDC- 2015

06-2015

MCA - Computer Science

NMAMIT
08.2013 - 08.2016

BCA - Computer Science

Davan Institute Of Advanced Management Studies
06.2013 - 06.2016

High School Diploma -

St.Aloysius PU College
06.2010 - 06.2012
Naveen A RaoReal Time Application Support