Naveen A Rao
Real Time Application Support
Bengaluru,KA
Summary
Personable Senior Associate with 4-year background in production and real time application support through effective communication and team coordination with a proactive attitude.
Overview
5
5
Languages
1
1
Certification
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Senior Associate
State Street Global Advisors
Bengaluru, Karnataka
10.2018 - Current
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported around 60 applications in real time PROD Env.
- End to end incident management through SNOW.
- Produced documentation, status reports and presentations.
- Developed junior team members and cultivated collaborative culture.
Technical Support Engineer
DXC Technology
Bengaluru, Karnataka
09.2017 - 10.2018
- Application Support for users and assisted developers in real time testing and UI enhancements.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- End to end incident management using various ticketing tools.
- Reporting global impacts and strategies to decrease user issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Engineer
HP INC
Bengaluru, Karnataka
10.2016 - 07.2017
- Application Support for users and assisted developers in real time testing and UI enhancements.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- End to end incident management using various ticketing tools.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
MCA - Computer Science
NMAMIT
Nitte 08.2013 - 08.2016
BCA - Computer Science
Davan Institute Of Advanced Management Studies
Davanagere 06.2013 - 06.2016
High School Diploma -
St.Aloysius PU College
Harihar 06.2010 - 06.2012
Skills
Production Support
Autosys
Service Now
Unix
SQL
Python and Shell Scripting
Trade basics and support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Hardware and Networking, HCL CDC- 2015
Quote
Synergy is all we need to Succeed
Timeline
Senior Associate
State Street Global Advisors
10.2018 - Current
Technical Support Engineer
DXC Technology
09.2017 - 10.2018
Technical Support Engineer
HP INC
10.2016 - 07.2017
Hardware and Networking, HCL CDC- 2015
06-2015
MCA - Computer Science
NMAMIT
08.2013 - 08.2016
BCA - Computer Science
Davan Institute Of Advanced Management Studies
06.2013 - 06.2016
High School Diploma -
St.Aloysius PU College
06.2010 - 06.2012