Ayushi Mittal

Uttar Pradesh

Summary

Dynamic customer service professional with experience at Amazon Development Centre, adept at resolving complex employee issues and enhancing processes. Demonstrated strong communication and time management skills, ensuring high-quality support and satisfaction. Proven ability to handle international clients effectively, contributing to a seamless customer experience and fostering positive relationships.

Overview

year of professional experience

Work History

CS ASSOCIATE(IP)

AMAZON DEVELOPMENT CENTRE

Noida

07.2024 - 07.2025

Took ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
Trained to handle international clients on phone, emails and chats and logged contacts into the shared service case management system.
Provided assistance in administering employee case to first call resolution.
Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Helped customers to stay updated with the latest policies and information on Amazon for a smooth and effective customer experience.

Education

Bachelor of Arts - HUMANITIES

Tagore Public School

Kurukshetra

06-2023

Skills

Customer service
Communication skills

Computer literacy
Time management

Languages

English

Proficient

Hindi