Ayushi Singhal
Chennai
Summary
In total 8 years of experience, I have got experience in Planning, Designing, Development,Testing and Delivery of Projects.
I have got expertise in ITSM, ITOM, ITIL across Implementation and Development.
Experienced and strong in modules of servicenow –service catalog , workflows , flow designers, scripting , Integrations and Discovery Patterns .
Skilled Lead Developer since last 1year background building functional programs. Delivered quality projects by following the best practices at code writing, performing testing protocols, code review and utilizing control systems.
Familiar with Project Management Methodologies: Agile.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior ServiceNow Developer
Intelibliss
01.2024 - Current
- The Project is to create and maintain the Brownfield Resources on SNOW from any cloud provider
- Integration of SNOW with other cloud providers
- On basis of the requirement , if required take decision of creation of few custom fields on table
- Took care of the discovery part
- Worked on the patterns/extensions
- Requirement gathering from Clients
- Troubleshooting for all the integration issues
- Analyses and troubleshooting Discovery Issues by referring pattern Logs
- Documented everything including requirements and implementation
- Building, testing, rolling out Update Sets/Application to meet specific business requirements
- Delivery of Project end to end
ServiceNow Solution Designer
Intelibliss
10.2023 - 12.2023
- The Project is to create and maintain the alerts and events whenever the issue is logged in system
- Integration Solutions based on customer requirement
- Participates in solution upgrade planning, testing, and validation
- Does the Poc on APIs
- Requirement gathering, planning, validating team recommendations etc
- Configured Wiki to keep track of the changes in designing, requirements
- Collaboration with E2E designer and client to clarify the requirements
- Documented the requirements and the changes in requirements
- Validated the SSR requirements
- Verified the Variable types and the expected values on basis of client’s requirements
- Created the User criteria conditions on basis of visibility requirements
- Support of the project
Senior Technical Developer
Intelibliss
03.2023 - 09.2023
- To achieve the requirement here, we have created client specific portal with all the customizations and then did Integration with AWS, Azure and Private Cloud
- Developed the CSRs on CMP and integrated them with the cloud providers
- Built a new Dynamic Service portal with team for this requirement
- Requirement gathering from Clients
- Troubleshooting for all the integration issues
- Developed almost around 15 Day 2 operations for this requirement
- Integrated the cloud portal with ServiceNow
- Discovery schedule as per the customer requirement
- Knowledge Transfer within the team and support team
- Analyses and troubleshooting Discovery Issues by referring discovery Logs
- Worked on Flow designers and Business Rules
- Extensively Implemented ServiceNow process of implementation for Incident Management, Problem Management, Change Management, Service Request Management (Service-Catalog)
- Configured email notifications in ServiceNow
- Worked on REST API as a third-party application for Integration
- Configured Service Level Agreements to define certain levels of service from both internal and external providers
- Configuring Access Control List
- Documented everything including requirements and implementation
- Building, testing, rolling out Update Sets to meet specific business
Lead Developer
Intelibliss
03.2021 - 03.2023
- The Project is to integrate ServiceNow with Pega
- Requirements gathering and planning
- Understanding the Requirement Information Provided by Stakeholder
- Verify and validate the discovered data and provide Information with Stakeholder
- Built SSR for this requirement for inputs on basis of the validation given
- Created the Rest API call to integrate ServiceNow with Pega
- Worked on Flow designers, Business rules to achieve the requirements
- Coordination within team and Support team
- Involved in every process of the lifecycle of this project which includes POC, development, testing and deployment till production
- Maintaining Project Documentation
Lead Dev
Atos
06.2020 - 03.2021
- The client wanted to combine all the 20 catalog items to 1 and they were integrated with AWS, Azure and GCP
- Planning the implementation
- Built the solution
- Daily calls to track the progress
- Look for the solution when any huddle comes and documented it for future purpose
- Day to day support related to performing incremental discovery, adding/removing users, solving performance issues
Developer
Atos
01.2016 - 06.2020
- The Objective of the Project was to create multiple Catalog items and then integrate them with the cloud providers
- Conduct requirement gathering Workshop
- Created catalog items
- Worked on Business rules, Client scripts, Policies and Script Include
- Worked on workflows for approval process as part of the requirement
- Define multiple event management Policies and Rules
- Setting up various notification rules
- Integration with AWS, Azure using Rest API call
- Followed the Agile methodology to achieve the requirement
- Responsible in release management and movement of code between instances
- Other responsibilities include learning the way of efficiently capturing requirements and designing and developing solutions in given sprint frames
- CEB-Cloud enterprise backup, integrated with ServiceNow to provide backup services
- Experience in creating and managing end user IT and Cloud catalogs
- Executed Implementations and development across applications like MAS (Manage Application storage), CEB (Cloud Enterprise backup), Azure/AWS, DPC (Digital Private Cloud), Google, Evanios Monitoring
Education
B.tech - Computer Science
Jagannath Gupta Institute of Eng And Tech
05-2014
High School Diploma -
KVS
Deoli05-2010
Skills
ServiceNow Developer
ServiceNow Integration(ITSM)
ITOM
Requirements Gathering
Process Documentation
Agile development methodologies
Certification
Servicenow Certified System Administration (CSA) Servicenow ITService Management (ITSM)
Accomplishments
Received Accolade for best performer of the season –MAY 2017-DEC 2017.
Received Accolade for best performer of the season –MAY 2018-DEC 2018.
Received Accolade for best performer of the season –MAY 2019-DEC 2019.
Received Accolade for best performer of the season –APR 2020- APR 2020.
Received Accolade for best Employee of the season –APR 2021- APR 2022.
Timeline
Senior ServiceNow Developer
Intelibliss
01.2024 - Current
ServiceNow Solution Designer
Intelibliss
10.2023 - 12.2023
Senior Technical Developer
Intelibliss
03.2023 - 09.2023
Lead Developer
Intelibliss
03.2021 - 03.2023
Lead Dev
Atos
06.2020 - 03.2021
Developer
Atos
01.2016 - 06.2020
B.tech - Computer Science
Jagannath Gupta Institute of Eng And Tech
High School Diploma -
KVS
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