Summary
Overview
Work History
Education
Skills
Certification
Projects
Affiliations
Timeline
Ayush Kumar Singh

Ayush Kumar Singh

Dhanbad

Summary

Detail-oriented operations assistant possessing good wpm typing speed and customer service abilities. Organized and coordinated individual with hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operations Executive

Startek
Bhopal
05.2025 - Current
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Operations Assistant

Dhanbad Electrometers
Dhanbad
09.2024 - 04.2025
  • Monitored inventory levels, tracked orders and assisted with purchasing decisions.
  • Coordinated the delivery of products or services to customers in a timely manner.

Education

Bachelor of Technology - Electronics And Communications Engineering 7 CGPA

Techno India University, Kolkata
08-2024

Bachelor of Arts - English (Honors) 7.03 CGPA

Radha Govind University, Ramgarh, Jharkhand , India
05-2024

12 Th CBSE - Science 92%

Dhanbad Public School, Dhanbad India
07-2020

10 Th CBSE 93% -

Dhanbad Public School, Dhanbad
05-2018

Skills

  • Inventory management
  • Strategic planning
  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • Organizational skills

Certification

  • Business Analysis Basics by Simplilearn
  • Social Media Marketing by HP Life
  • Streamlining Your Work with Microsoft Copilot by Microsoft and Linkedin
  • Understanding Risk Management in Financial Sector by TCS ION
  • Career Essentials in Generative AI by Microsoft and Linkedin
  • What is Gen AI by Microsoft and Linkedin
  • Introduction to Financial Management by Great Learning
  • Organisational Behaviour by Great Learning
  • Product Management by Udemy
  • Risk Management by Udemy
  • Digital Marketing by Udemy
  • Data Analysis by Microsoft and Linkedin
  • SQL by Udemy

Projects

Hybrid Magnetic Bearing
Techno India University
In a non-linear system motor are suspended by both active and passive Hybrid Magnetic Bearings (HMBs).As a result, it has a built-in propensity to become unstable in response to specific exogenous disturbances, such as contact forces, unbalanced forces.
•Reduced Power Consumption in this system by using HMBs (Active). 

•Increased load capacity of the system. 

•Increased the life span of the system 

Farm Assist
Techno India University 

• mayuresh936.wixsite.com/voice-web
Created a platform for the Indian Farmers regarding various services such as financial, meteorological etc. 

•Provided solutions regarding farming under single roof.

Affiliations

  • Participated in client meetings and product demonstrations, contributing to a 15% increase in customer engagement during the training period.
  • Researched competitor products and pricing to support market analysis and improve sales strategy planning.
  • Participated in internal training programs to build technical product knowledge and improve customer handling skills.

Timeline

Operations Executive - Startek
05.2025 - Current
Operations Assistant - Dhanbad Electrometers
09.2024 - 04.2025
Techno India University - Bachelor of Technology, Electronics And Communications Engineering 7 CGPA
Radha Govind University - Bachelor of Arts, English (Honors) 7.03 CGPA
Dhanbad Public School - 12 Th CBSE, Science 92%
Dhanbad Public School - 10 Th CBSE 93%,

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Ayush Kumar Singh