Summary
Overview
Work History
Education
Skills
Certification
Timeline
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B SHIVOM RAO

B SHIVOM RAO

Bengaluru, Karnataka

Summary

Intend to build a career with renowned organization under the guidance of amidst sincere and dedicated professionals, which will help me to explore myself fully and realize my potential. Willing to learn more and achieve my goal.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Virtual Relationship Manager (NRI Segment)

AXIS BANK LTD.
Bengaluru
11.2022 - 03.2025
  • Served as NRI Virtual Relationship Manager for almost a portfolio of 1500 high net worth Clients by utmost confidentiality, providing information and tracking financial transaction.
  • Provided technical support to customers via phone, email, or chat applications.
  • Collaborated with cross-functional teams to ensure quality of products or services offered to customers.
  • Conducted regular outreach campaigns to maintain existing customers and attract new ones.
  • Developed and implemented strategies for improving customer satisfaction levels.

Virtual Relationship Manager (Domestic)

ICICI BANK
Chennai
09.2021 - 10.2022
  • Analyzed customer data to identify trends and opportunities for improvement.
  • Assisted with product launches by providing guidance on marketing efforts, pricing models, and product features.
  • Managed virtual customer relationships, including responding to inquiries and complaints in a timely manner.

Education

MBA -

Srusti Academy of Management
Bhubaneswar
07-2021

BBA -

Gangadhar Meher University
Sambalpur
08-2019

Skills

  • Customer relationship management
  • Client Communication
  • Customer service
  • Strong interpersonal skills
  • Financial products knowledge
  • Customer retention strategies

Certification

JPMorgan Chase Investment Banking Job Simulation on Forage - June 2025

  • Identified an ideal M&A target for a client based on an assessment of their strategic and financial criteria.
  • Constructed a DCF model to calculate the valuation of the M&A target and adjusted the model to account for a competitor bid and supply chain interruption.
  • Created a 2-pager for the client containing a company profile and summary of the auction process.

Timeline

Virtual Relationship Manager (NRI Segment)

AXIS BANK LTD.
11.2022 - 03.2025

Virtual Relationship Manager (Domestic)

ICICI BANK
09.2021 - 10.2022

MBA -

Srusti Academy of Management

BBA -

Gangadhar Meher University
B SHIVOM RAO