B SHIVOM RAO
Bengaluru, Karnataka
Summary
Intend to build a career with renowned organization under the guidance of amidst sincere and dedicated professionals, which will help me to explore myself fully and realize my potential. Willing to learn more and achieve my goal.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Relationship Manager (NRI Segment)
AXIS BANK LTD.
Bengaluru
11.2022 - 03.2025
- Served as NRI Virtual Relationship Manager for almost a portfolio of 1500 high net worth Clients by utmost confidentiality, providing information and tracking financial transaction.
- Provided technical support to customers via phone, email, or chat applications.
- Collaborated with cross-functional teams to ensure quality of products or services offered to customers.
- Conducted regular outreach campaigns to maintain existing customers and attract new ones.
- Developed and implemented strategies for improving customer satisfaction levels.
Virtual Relationship Manager (Domestic)
ICICI BANK
Chennai
09.2021 - 10.2022
- Analyzed customer data to identify trends and opportunities for improvement.
- Assisted with product launches by providing guidance on marketing efforts, pricing models, and product features.
- Managed virtual customer relationships, including responding to inquiries and complaints in a timely manner.
Education
MBA -
Srusti Academy of Management
Bhubaneswar07-2021
BBA -
Gangadhar Meher University
Sambalpur08-2019
Skills
- Customer relationship management
- Client Communication
- Customer service
- Strong interpersonal skills
- Financial products knowledge
- Customer retention strategies
Certification
JPMorgan Chase Investment Banking Job Simulation on Forage - June 2025
- Identified an ideal M&A target for a client based on an assessment of their strategic and financial criteria.
- Constructed a DCF model to calculate the valuation of the M&A target and adjusted the model to account for a competitor bid and supply chain interruption.
- Created a 2-pager for the client containing a company profile and summary of the auction process.
Timeline
Virtual Relationship Manager (NRI Segment)
AXIS BANK LTD.
11.2022 - 03.2025
Virtual Relationship Manager (Domestic)
ICICI BANK
09.2021 - 10.2022
MBA -
Srusti Academy of Management
BBA -
Gangadhar Meher University