Shubham Yadav
Client Relationship Manager
New Delhi
Summary
Dynamic Manager with a proven track record in strategic planning and operations management. Expertise in data-driven decision making and corporate communications, fostering long-lasting client relationships that drive revenue growth.
Overview
9
9
years of professional experience
Work History
Senior Manager
Rajasthan Desert Holidays
NEW DELHI
04.2026 - Current
- Developed and maintained relationships with key clients to enhance business opportunities.
- Assisted in the development of strategic partnerships that fostered revenue growth.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Assistant Manager
ECOS (India) Mobility & Hospitality Limited
NEW DELHI
03.2024 - 04.2026
- Coordinated communication between clients and internal teams to ensure seamless service delivery.
- Managed contract negotiations, ensuring favorable terms while maintaining client trust and loyalty.
- Developed and maintained strong relationships with key clients to ensure satisfaction and retention.
- Expanded key account base by identifying and cultivating new business opportunities.
Key Account Manager
Orix Auto Infrastructure Services Limited
GURGAON
08.2022 - 03.2024
- Conducted regular account reviews to align services with client needs and expectations.
- Collaborated with cross-functional teams to deliver tailored solutions for clients, enhancing service delivery.
- Analyzed market trends to identify new business opportunities within existing accounts.
- Implemented strategies that improved account performance and customer engagement initiatives.
Operations Manager
HONZA RENT A CAR
09.2018 - 08.2022
- Streamlined vehicle rental processes, enhancing customer satisfaction and operational efficiency.
- Implemented inventory management system, reducing asset discrepancies and improving tracking accuracy.
- Led a team of 11+ staff members, fostering collaboration and optimizing workflow in daily operations.
- Cultivated relationships with vendors, negotiating contracts that enhanced service offerings and reduced costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Reservation Agent
Berggruen Car Rentals Pvt. Ltd.
03.2017 - 08.2018
- Handled customer inquiries regarding reservations to ensure seamless service experience.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Managed customer inquiries regarding reservations to enhance service experience.
- Resolved customer issues and discrepancies to maintain high satisfaction levels.
Education
BBA - Corporate Management
MAHAMAYA TECHNICAL UNIVERSITY
Delhi, India 04.2001 -
Skills
Project management
Strategic planning
Operations management
Process optimization
Data-driven decision making
Documentation and reporting
Partnership development
Corporate communications
Additional Information
- Recognized as Best Performer of the Quarter for exceeding targets and delivering exceptional results.
- Awarded Employee of the Month twice.
- Received Best Supplier of the Year recognition from multiple clients for service excellence and strong client relationships.
- Successfully executed 50+ corporate events and medical conferences.
Timeline
Senior Manager
Rajasthan Desert Holidays
04.2026 - Current
Assistant Manager
ECOS (India) Mobility & Hospitality Limited
03.2024 - 04.2026
Key Account Manager
Orix Auto Infrastructure Services Limited
08.2022 - 03.2024
Operations Manager
HONZA RENT A CAR
09.2018 - 08.2022
Reservation Agent
Berggruen Car Rentals Pvt. Ltd.
03.2017 - 08.2018
BBA - Corporate Management
MAHAMAYA TECHNICAL UNIVERSITY
04.2001 -