Your Name

• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Prepared and submitted project invoices for review and approval.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Developed and implemented strategic project plans to meet business objectives.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Monitored project progress, identified risks and took corrective action as needed.
• Developed and implemented project plans and budgets to ensure successful execution.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.
• Reported regularly to managers on project budget, progress and technical problems.

• Managed internal and external client-facing relationships through transitional periods.
• Led teams of analysts to evaluate, plan and execute projects.
• Built support for change throughout business unit through direct outreach strategies.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Created and optimized records management strategies to coordinate and protect information.

· Good understanding and Knowledge on Project Scope, Planning, & Prioritizing , Resource Requirements & Management, Scheduling, Organizing, & Time Management

Hands on experience in coordinating networking changes (DATA / Security / Voice change) request on priority

· Collaborate with project team members to ensure alignment with key cross functional project activities.

· Participating CAB meeting and gets approval and perform as per the requirement of the customers.

• Tracked key project milestones and adjusted project plans to meet customer needs.

• Analyzed and developed service goals for in-bound call center.
• Tracked KPIs and created continuous improvement plans.
• Managed customer contact center with [Number] support representatives.
• Worked on Normal, Standard & Emergency changes
• Established team priorities, maintained schedules and monitored performance.
• Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
• Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
• Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
• Developed and delivered change management support documentation and manuals.
• Produced detailed and relevant reports for use in making business decisions.

• Shepherded change requests through process with appropriate documentation.
• Led financial planning, monitoring, reporting, scheduling and communication for planning and control.
• Prepared, analyzed and monitored month-end reporting requirements and presented to leadership.
• Provided immediate emergency response and incident management.
• Conducted post-resolution reviews with team members.
• Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.