Parween Khan

Project: Intelligent Automation Platform

• Actively managed 5 clients - provide ongoing support and give end to end product Demo to Onshore and Clients.
• Actively using Microsoft Project and Visio for preparing Client presentations with High Level and Low level designs of Product Implementation.
• Document, define and present business needs, business processes, flows and diagrams
• Ensure delivery of projects on time and within budget.
• Supports team manager and performs management duties when manager is absent or out of office
• Actively participates on Client meetings, meetings with Onshore and Accounts Team.
• Write reports, document and present analyses, project status, risks and issues.
• Evaluate team technicalities, resources for each task, fact-findings, analyses and studies relating to project.
• Ensure deliverable are prepared to satisfy project requirements, cost and schedule.
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Include Agile methodologies and tools in day to day activities.

• Actively worked on product development and testing.
• Worked closely with Ruby on rails developer, UI/UX design experts and JAVA developers, creating Chef Cookbooks and recipes customized for development and setup of Hybrid Cloud.
• Developed, tested and integrated scripts (Chef - Ruby) in customer environment for Azure Cloud. E.g. Azure SQL Deployment, Cosmos DB deployment.
• Developed and Integrated scripts (Chef - Ruby) in customer environment for VMware Cloud. E.g. VM creation (Windows, Linux) with Dot Net or any other software packages.
• Give demos and training sessions on Product Overview to Wintel, Unix Team and Clients.
• Worked towards understanding and creating High-level design and Low-level design for Product.

Project: JP Morgan & Chase

• Experienced in managing AWS VPC (Virtual Private Cloud) environment with Linux and Ubuntu instances.
• Created various GitHub private repositories.
• Work closely with top customers and prospects, ensure their success with AWS
• Addressed security governance via Identity and Access Management. Created groups, policies.
• Used Cloud Watch for monitoring AWS cloud resources and the applications that deployed on AWS by creating new alarm, enable notification service.
• Maintained and executed build scripts to automate development and production builds. Created SNS notifications
• Design and tailoring solution to various client and integrating with exciting infrastructure
• Inherent Operation Risk Identification
• Access, Identify, Manage, Monitor and report risks and control, control Evaluation
• Proactive issue identification, escalation and Management, reduction in Operational failures, Company losses, any non- compliance or policy violations
• Track issues and develop Action Plan
• Manage User Access-Multiple levels of security and privileges. Manage the Interfaces that tools support e.g. FICON, SNMP, call home etc.
• Design and Manage the architecture of tools, hardware devices and platforms supported.
• Check storage devices and storage networking components tools support.
• Manage other applications the tools work with (to check if tools support database, file systems, email and other applications.)
• Manage tool licenses and Warranty.
• Created environment oriented to trust, open communication, creative thinking, and cohesive team effort

Project: ICC (integrated Command Center)

• Administration & Support activities for the storage and associated components & Peripherals
• Complete SLA management, Third party SLA management (if applicable)
• Management of all spare parts, inventory, replacements etc.
• Change Management at every level and records / documentation of same
• Management of all policies, access rights, installation & support on all storage
• Software Support manage & fulfill any new implementations / up gradations / Transitions.
• Proactive management & monitoring to ensure minimal disruptions / downtime
• Tracking & Monitoring all the storage & associated peripherals for security as well as maintenance purpose
• Management & support of all DR related activities
• Design, plan and implement best practices as deemed necessary for complete maintenance, support and performance of the storage and associated peripherals
• Complete reporting of metrics, capacity management, compliance and SLA adherence, events and any other reports as mutually agreed upon
• Perform, support & manage all products and services like mirroring, replication, compression etc.
• Storage provisioning, defining and configuring volumes etc. to be completely managed
• Complete management & maintenance of SAN switches
• Periodic review, utilization levels check, optimization & other activities as deemed necessary for maintaining as well as running the complete setup with maximum performance
• Capacity planning from the infrastructure perspective (complete monitoring, analyses & planning for fulfillment) Configuration management & initiatives to improve the same

Project: Royal Bank of Scotland

• Monitoring DS8300 physically in Data Centre through S-HMC
• Co-ordination with vendors of different storages at the time of failures (Disk, ENC etc.)
• Storage Space Allocation: Assigning space to existing storages or new storages depending on the need of different databases, Wintel and UNIX Team etc.
• Adding new host to the existing Storage and adding new switches and Storage arrays to the fabric. LUN Mapping and masking to the New Host.
• Zoning and ISL Configuration in Cisco and Brocade Switches
• Collaborating with different departments in situations where the database fails to communicate with the Storage, troubleshooting and providing resolution to such situations
• Administering Performance issues or DU/DL situation
• Creating Flash Copy’s in DS8300, sharing weekly capacity and activity reports with the clients, sharing monthly capacity reports with the Clients
• Coordinating with the IBM, HP and Wipro Vendors during data center activities. Preparing plans and reports on Better Storage Management Procedures and presenting to the Clients
• Maintaining Risk Registers and taking necessary steps to remove those risks.
• Keeping Data regarding all the storages up-to-date regarding Warranty, AMC and Hardware Requirements.
• Follow the company policies and ITIL Processes related to Incident/Problem and Change Management Process.

Project: EMC

• Had exposure t SAN Technology Symmetrix DMX3/4 and VMAX
• Zoning, LUN mapping and masking procedures, storage allocation, traditional and auto provisioning
• Knowledge on Cisco Switches, initial configuration, ISL config, VSAN, Zoning and port channel configuration
• Providing enterprise service and consulting remotely with Customer Engineers for issues related to Clarion storage array, a product of EMC2 used in SAN environment as back-end device.
• Interacting with Storage Administrators from different Company’s and providing storage Solutions
• Felicitating Migration and Upgrades for the EMC CAS Storage Box
• Managing the Queue and felicitating the smooth running of the DH
• Attending client calls and gathering updates on the product Hardware and Software’s