Babita Negi
Gurugram
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Also, a customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chairman
SS Innovations
Gurugram
07.2024 - 11.2024
- Manage professional and personal scheduling for the CEO, including agendas, mail, email, phone calls, client management, and other company logistics.
- Coordinate complex scheduling and calendar management, as well as the content and flow of information to senior executives.
- Provide administrative and office support, such as typing, dictation, spreadsheet creation, and maintenance of the filing system and contacts database.
- Maintain professionalism and strict confidentiality with all materials.
- Organize team communications and plan events, both internal and off-site.
- Provided general office support such as answering phones, responding to emails, ordering supplies.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Coordinated travel arrangements for the Chairman including flights, accommodation, transportation, and itineraries.
- Managed confidential information related to business operations in accordance with company policies.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated multiple schedules using online calendaring system.
- Attended board meetings as a note-taker to document action items and decisions made by the Board of Directors.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Managed daily invoices, reports and proposals.
Front Office Executive
Blue Bells Model School
Gurugram
02.2024 - 06.2024
- Fostered enduring relationships with parents using proficient communication.
- Handled parental concerns with effective resolution for full contentment.
- Facilitated seamless communication through effective management.
- Streamlined supply management to prevent shortages and maintain operational efficiency.
- Developed a support team tailored for reaching company goals.
- Performed administrative tasks for colleagues, managing supplementary work loads when necessary.
- Streamlined documentation processes for incoming student applications.
- Adhered to policies by managing detailed and precise student records.
- Addressed questions from potential students as well as their parents efficiently using various methods such as phone calls, emails, and face-to-face meetings.
- Organized events such as open houses, information sessions, and other outreach activities.
Associate Engineer- Customer Service
Capgemini
Gurugram
10.2019 - 05.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified potential problems and escalated them as needed to ensure resolution.
- Maintained accurate records of customer interactions, transactions, and feedback for future reference.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Representative
Wipro
Noida
07.2017 - 09.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Computer Applications
Lovely Professional University
Punjab08-2017
Skills
- Calendar management proficiency
- Proactive problem solving
- High-level confidentiality
- Strong decision-making
- Time management expertise
- Office administration
- Travel administration
- Meeting planning
- Customer service
- Proper phone etiquette
- Multitasking and organization
Certification
- Stenography(Short Hand)
Timeline
Executive Assistant to the Chairman
SS Innovations
07.2024 - 11.2024
Front Office Executive
Blue Bells Model School
02.2024 - 06.2024
Associate Engineer- Customer Service
Capgemini
10.2019 - 05.2021
Customer Service Representative
Wipro
07.2017 - 09.2019
- Stenography(Short Hand)
Computer Applications
Lovely Professional University
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