Babitha Jasmine
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Process Executive
Equiniti India Pvt. Ltd
Chennai
12.2018 - 08.2019
- Primarily responsible for good customer service in all risk complaint Transactions.
- Maintain records of the complaint for the Re-issuing Dividends to the shareholders for various Clients of the Equiniti Registrars.
- Updating the data of shareholders Mandate Details as per the client request.
- Meeting targets for accuracy, quality, volume and agreed service levels.
Customer service representative
Cadd Centre Training Service Pvt Ltd
Chennai
08.2014 - 08.2017
- Provided Career Guidance for Engineering Students for all streams.
- Managing a team of junior customer service representatives by allocating specified works.
- Communicating with students through Email and Telephones.
- Maintaining records of students contact details in CRM and about their interactions, transactions, comments and complaints.
- Achieving Sales Target and maintaining yearly accounts.
- Marketing Cadd centre profile, products and service information as presentation to the colleges.
Education
Embedded Systems Design Using PIC Controllers -
The ARM Academy
Chennai, India10.2019
M.Sc - Electronic Science
University Of Madras
Chennai, India05.2013
B.Sc - Electronic & Communication Science
Hindu College of Arts & Science
chennai, India04.2011
Skills
- Microsoft Office, Excel
- Record keeping
- Customer relationship management
- Marketing
- Spreadsheet
- LabView
- Cygwin
- Problem solving
- Data review
- Complaint resolution
Personal Information
- Date of Birth: 06/27/91
- Gender: Female
- Nationality: Indian
Additional Information - Honours And Awards
Best performing employee of the month award for High standards of work from Equiniti India.
Timeline
Process Executive
Equiniti India Pvt. Ltd
12.2018 - 08.2019
Customer service representative
Cadd Centre Training Service Pvt Ltd
08.2014 - 08.2017
Embedded Systems Design Using PIC Controllers -
The ARM Academy
M.Sc - Electronic Science
University Of Madras
B.Sc - Electronic & Communication Science
Hindu College of Arts & Science