Badal Kumar Keshri

* Served as a Subject Matter Expert, providing process guidance and operational support to team members.
* Assisted in resolving complex customer queries while ensuring high-quality service delivery.
* Monitored process quality and supported training and knowledge-sharing initiatives.
* Collaborated with team leads to improve productivity and maintain service-level agreements (SLAs).
* Demonstrated strong analytical, communication, and problem-solving skills in a fast-paced environment.

* Conduct employment, education, and identity verification for clients across various industries.
* Review and validate documents to ensure compliance with company policies and client requirements.
* Coordinate with employers, educational institutions, and candidates to obtain accurate verification details.
* Maintain high standards of data accuracy, confidentiality, and turnaround time.
* Resolve verification discrepancies through effective communication and detailed investigation.