Cricket
Badrinarayanan Gopal
Associate Project Manager
Mumbai
Summary
An Experienced Professional Commerce Graduate armed with 21 Years of rich Work Experience in service based industries
such as BPO and KPO Operations and ITES Non Technical Project Management Domains such as Translation and Localization domain and Content Publishing.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Associate Project Manager
Lionbridge Technologies Private Limited
09.2012 - 08.2023
- Worked in European and American Sites initially as a Project Coordinator for 3.5 years
- Project tracking
- Vendor coordination, Handoff and Handback Management and Coordinating with GPMs to ensure quality timely delivery was my forte
- From March 2016 till June 2, 2023, Handled the Projects of Life Sciences from Start to end
- Handled Prestigious clients such as PHT, Quintiles, Pfizer, Invacare, Biosense Webster(Israel) Limited, QCORE Medical Limited, Tomtec Imaging Systems GmbH and Ferrosan Medical Devices
- Handled all the Mumbai PM tasks such as quoting, client delivery of Projects, Invoicing, Revenue Recognition, Email transfer to PST's, Email Archiving, Folder trimming, TMS, Gemini and Freeway were the main tools
- Also used to coordinate with DTP, Engineering and quote teams
- Participated in important client calls and then used to key KPI data for Invacare and participated in ABR and PPR Meetings for Invacare and Biosense Webster(Israel) Limited
- Also used to Prepare Translation Certificates and upload the translatable files in TMS via the TMS Batchmaker
- Used to prepare the final deliveries and handoff the ICR packages to vendors and deliver the ICR files to client
- Also was a single point of contact for the Language Leads
- Trained, Coached and led a small team as well
- Used to prepare the Training Schedule for the new joinees and the training completed record were uploaded in application software
- Was appreciated by Management on Several occasions by way of Spot awards, Emails
- Along with the GPM suggested process improvement measures and put the account Invacare in LCX when LCX was launched on a pilot basis in 2019
- Coen and I were appreciated and was appreciated by Mr
- Stanly Kadamala and was awarded a Lionbridge bag
- Was featured in Bridge for this
- Also the Mumbai team and HR honoured me on multiple occasions for being a tenured gem of an employee from 5th Year till the 10th Year with momentos, cash awards and goodies and email appreciations
Senior Consultant, Chat Process
Sutherland Global Services Private Limited
02.2012 - 06.2012
- To troubleshoot the client Symantec's product Norton Anti Virus and Norton Internet Security IT queries all over the globe via chat medium
Senior Customer Support Associate
WNS Global Services Private Limited
11.2009 - 01.2012
- To attend to Customer queries pertaining to Gas and Electricity bills
- Bill them accurately and convey to them via email
- Also handled other processes such as Paperless billing and TMR and was known for maintaining good quality in paperless billing process and was appreciated by the Team Leader
Senior Customer Support Associate
Datamatics Global Services Limited
07.2006 - 11.2009
- Use to handle the checkouts, pagination, pagination checks and cite addition review for the topical dayton process of Lexis Nexis
- Also Handled the WFM and ISM Processes of Lexis Nexis Dayton independently
- Handled the CD Process of Lexis Nexis Charlottesville and did a splendid job attaining 100% quality from March 2008 till November 20, 2009
- The process involved publishing latest case law of various American states
- The application software used was PETE (Publishing Electronic to Electronic)
- Was awarded by Datamatics Management, Senior Management in the form of Team Spot Awards, Individual Spot Awards, Employee of the Month, Company Magazine feature, Marriage Cash Award and Vendor Partner recognition award by Reed Elsevier for embracing their values of Boundarylessness, Leadership and unmatched consistent quality for year's altogether
Customer Support Executive
Tata Communications (on Contract)
03.2002 - 06.2006
- To assist the VSNL dial up and corporate customer with their queries via phone and email
- Assist the VSNL ITMC and NNMS engineers with Technical queries and handle the queries certain tasks
- Save the important projects data and update the Shift engineers and Managers and Senior Managers on that
- Used to prepare the field report in Excel during the night shift and took the data backup in Magnetic Tape
- Also used to prepare additional reports which was handy for the management during the internal meetings
- Went the extra mile on Several occasions by doing frequently changing NME Shifts and several Overtimes spanning 7 to 11 hours
- Did so many double duties
- Worked in Weekends both Saturdays and Sundays
- Did double duty on Weekend days
- Did OT on Weekend days
- Went the extra mile on so many occasions
Customer Support Executive
Indian Oil Corporation Limited
04.2001 - 07.2001
- Was a Junior COBOL Programmer and a Customer Support executive deputed in the IT Department of Indian Oil
- Used to work six days in a week and used to assist the Indian Oil Employees in the IT department and various departments by troubleshooting their IT queries
- Used to install the required application softwares and assisted the IT professionals in their database preparation and database record fetching
Education
B.COM - Accounts, Economics, HRD, Taxation, Computers
SIES College of Commerce and Economics
Sion, EastGNIIT - Computer Fundamentals, Computer Programming in languages Such as C, C++, Visual C++ and Visual Basic, Database Management Systems and Relational Database Management Systems Packages Such as Access, Sybase and SQL Server, Programming Logic and Techniques, Packages of Microsoft Office
NIIT
Mulund, EastPost Graduate Diploma in Computer Programming and Systems Analysis - Introduction to Computers, Systems Analysis and Design, COBOL, Foxpro
Garware Institute
Kalina, Santa CruzSkills
BPO/KPO
ITES Project and Program Management
Team Leading
Training Schedule Planner
Trainer
Mentoring and Coaching
Vendor Coordination
Coordination with other Teams
Participating in Client Calls
ABR and QBR Participation
Data Keying
Project Audits
CAPA
Accomplishments
- Won several Spot Awards in Datamatics and Lionbridge
- Employee of the Month in Datamatics
- Featured in Company Magazine in Datamatics Global Services Limited and Lionbridge Technologies LLP.
- Lexis Nexis Vendor Partner Recognition Award for exemplary work in Datamatics.
Futurepreferences
Team Manager, Team Leader, Operations Manager, Process Manager, Project Manager and Senior Project Manager are my future job preferences. Preferred Job Location is Mumbai only and day and afternoon shifts only.
Lastjobdesignation
Associate Project Manager.
Contact
9833342698 and 9326729776.
Currentresidingcity
Mumbai is my current place of residence.
Favouritecities
- Chandigarh.
- Amritsar.
- Pondicherry.
- Tirupati.
- Gandhinagar.
Personal Information
- Total Experience: 21 Years.
- Age: 46
- Passport Number: P6547293
- Date of Birth: 12/24/78
- Nationality: Indian
Interests
Getting diverse domain Knowledge
Won GK Quiz Contests at school and college level
Awards
Won Several Team and Individual Spot Awards, CCDB Appreciations, Individual awards like Thumbs-ups and appreciations from Onshore and offshore Colleagues, Senior Management and top echelons of the Management in Lionbridge and Datamatics. Several Goodies from Team, HR ifor long service in Lionbridge.
Timeline
Associate Project Manager
Lionbridge Technologies Private Limited
09.2012 - 08.2023
Senior Consultant, Chat Process
Sutherland Global Services Private Limited
02.2012 - 06.2012
Senior Customer Support Associate
WNS Global Services Private Limited
11.2009 - 01.2012
Senior Customer Support Associate
Datamatics Global Services Limited
07.2006 - 11.2009
Customer Support Executive
Tata Communications (on Contract)
03.2002 - 06.2006
Customer Support Executive
Indian Oil Corporation Limited
04.2001 - 07.2001
B.COM - Accounts, Economics, HRD, Taxation, Computers
SIES College of Commerce and Economics
GNIIT - Computer Fundamentals, Computer Programming in languages Such as C, C++, Visual C++ and Visual Basic, Database Management Systems and Relational Database Management Systems Packages Such as Access, Sybase and SQL Server, Programming Logic and Techniques, Packages of Microsoft Office
NIIT
Post Graduate Diploma in Computer Programming and Systems Analysis - Introduction to Computers, Systems Analysis and Design, COBOL, Foxpro
Garware Institute