Bagyasree A
Tech Lead
Chennai
Summary
Proven leader at Iopex Technologies with a track record of mentoring teams to exceed project milestones. Expert in data analysis and operational optimization, enhancing client satisfaction and driving revenue growth. Skilled in quality assurance and customer relationship management, achieving significant improvements in product reliability and client engagement.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Technical Lead
Iopex Technologies Pvt. Ltd
Chennai, India
01.2022 - Current
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices and career growth opportunities.
- Coordinated with cross-department teams like QA, dev, ops and Support to ensure seamless end-to-end software delivery process.
- Provided educational expertise and mentoring to junior team members.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
- Streamlined project delivery processes, achieving milestones ahead of schedule without compromising on quality.
- Optimized resource allocation for projects, ensuring optimal use of team skills and minimizing project costs.
- Analyzed performance metrics to identify bottlenecks in development processes, implementing solutions that boosted efficiency.
Technical Support Engineer
Iopex Technologies
Chennai, India
10.2021 - 01.2022
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Earned recognition from management for consistently delivering exceptional service quality.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Delivered Tier-3 support and SME input to internal and external customers.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Spearheaded creation of knowledge base, facilitating quicker resolution of common issues by both support staff and users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
QA Engineer
Iopex Technologies
Chennai, India
06.2019 - 09.2021
- Coordinated with customer support teams to understand user complaints and prioritize testing efforts accordingly.
- Provided detailed QA reports to stakeholders, facilitating informed decision-making.
- Established comprehensive database of known defects and solutions, speeding up troubleshooting for recurrent issues.
- Ensured compliance with industry standards and regulations, maintaining company's reputation for quality and reliability.
- Developed and maintained defect databases for known issues.
System Engineer
Iopex Technologies
Chennai, India
08.2017 - 05.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Implemented networking and server changes to meet client budgets and needs.
- Conducted end-user reviews for modified and new systems.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Business Associate
Iopex Technologies
Chennai, India
05.2016 - 07.2017
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Verified work aligned with service levels agreed and client requirements.
- Enhanced client relationships by conducting regular meetings and providing valuable insights on business trends.
- Delivered detailed reports to management, highlighting achievements, challenges, and strategic recommendations.
- Contributed to positive work environment by advocating for employee engagement initiatives and recognition programs.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Master Of Business Administration - Systems Management
Madras University
Chennai, India 10.2022
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Apollo Engineering College
Chennai, India 04.2016
Skills
Mentorship and coaching
Accomplishments
- Got Best Tech lead award for the quarter thrice.
- Collaborated with team of 45 in the development of Splunk operations.
- Supervised team of 30 staff members.
- Achieved 100% Customer satisfaction consistently by resolving customer issues with accuracy and efficiency.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Certification
Splunk Certified User
Interests
Gardening, cooking, helping scribes
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programs4-day work weekTimeline
Splunk Enterprise Admin
10-2022
Splunk cloud admin
10-2022
Splunk Certified User
08-2022
Splunk Power certified user
08-2022
Technical Lead
Iopex Technologies Pvt. Ltd
01.2022 - Current
Technical Support Engineer
Iopex Technologies
10.2021 - 01.2022
QA Engineer
Iopex Technologies
06.2019 - 09.2021
System Engineer
Iopex Technologies
08.2017 - 05.2019
Business Associate
Iopex Technologies
05.2016 - 07.2017
Master Of Business Administration - Systems Management
Madras University
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Apollo Engineering College
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