Bahaar Pathania

Key Responsibilities :

Customer Service Department Support:

• Collaborated with customer service department to fulfill HR requirements, ensuring timely support.
• Assisted in recruitment processes, ensuring selection of qualified candidates aligned with departmental goals.

Employee Relations and Engagement:

• Implemented strategies to enhance employee engagement, fostering a positive work environment.
• Addressed employee concerns promptly, promoting open communication and trust.

Training and Development:

• Coordinated training programs to enhance product knowledge and customer interaction skills.
• Monitored training effectiveness and provided recommendations for improvement.

Performance Management:

• Supported performance evaluation processes, providing feedback to enhance employee performance.
• Worked with managers to identify and address performance issues, ensuring alignment with departmental objectives.

HR Policy Implementation:

• Ensured compliance with HR policies and procedures, promoting fairness and consistency.
• Advised management and employees on HR-related matters, including disciplinary actions and conflict resolution.

Key Responsibilities:

• Managed visa application processes and renewal for expatriates and NRIs.
• Conducted workplace-related induction sessions for new expatriates.
• Coordinated residential accommodations and furnishings for senior executives and expatriates.
• Managed vendor registrations, defined SLAs, and negotiated contracts.
• Facilitated audits and process reviews to drive improvements.