Baibhav Kumar
Ghaziabad
Summary
Accomplished Azure and VMware Horizon Engineer with a proven track record of reducing downtime and enhancing system performance, leading to substantial cost savings for HCL Technologies. Proficient in Azure Automation, VMware vSphere, and VMware Horizon Administration, skilled in troubleshooting and proactive problem-solving. Known for delivering exceptional customer service and mentorship. Experienced in leading efficient cloud migrations and optimizing virtual environments, showcasing a blend of technical proficiency and leadership abilities.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work History
Lead Azure Virtual Desktop
HCL Technologies
9 2019 - Current
- Deployed automations featuring auto-healing capabilities for reduced downtime and enhanced user experience, integrated with AIOps and Nexthink.
- Rectified and optimized scaling plans, based on customer requirements, achieve effective cost management with performance.
- Developed custom monitoring and alerting solutions integrated with Azure Insights and AIOps.
- Worked on custom image optimization and deployment.
- Rectified issues for automated VM deployments integrated with the ServiceNow platform.
- Designed and deployed secure virtual networks within Azure, enhancing connectivity between resources, while maintaining security standards.
- Fixed issues related to authentication, enhancing CAP policies, and coordinating with Azure AD services.
- Deployed application-specific registry entries and service update PowerShell scripts through Intune and Nexthink.
- Developed a custom PowerShell script for disk cleanup, upgrade, SKU upgrade and downgrade, service, and compliance check.
- Enhanced Hostpool management with Nerdio.
VMware Horizon Engineer
HCL Technologies
09.2019 - Current
- Integrated public cloud platforms into existing VMware environments for seamless hybrid cloud functionality.
- Resolved complex technical issues related to VMware products through research and VMware support integration.
- Implemented monitoring tools such as vRealize Operations Manager to proactively detect potential issues before impacting end users.
- Worked on server upgrades and maintenance activities.
- Monthly patching and image building with deployment across multiple floating and dedicated pools.
- Conducted capacity planning to ensure sufficient resources were available for business-critical applications and services.
- Optimized data center operations by automating tasks using PowerShell, Python, and Ansible scripts.
- Collaborated with security teams to harden virtual infrastructure, introducing keylogger blocking and screencapture protection.
- Installed, supported, and maintained VMware ESXi hosts, vCenter, connection-enrollment servers, and App Volumes servers.
- Fixed recurring issues with app volume profiles, upgrading to 4.x, and rectifying the image patching process with the upgraded registry.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times, and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion, without compromising quality.
Network Administrator
Wipro Technologies
09.2017 - 09.2019
- Achieved quick resolution times for helpdesk tickets by providing timely and effective technical support to users.
- Conducted hardware diagnostics to troubleshoot issues promptly, reducing equipment downtime significantly.
- Managed user accounts and permissions in accordance with company policies to maintain a secure network environment.
- Provided training sessions for employees on best practices in technology usage, resulting in reduced helpdesk requests and improved overall user experience.
- Served as an escalation point for challenging technical issues, providing expert guidance to junior team members and ensuring a collaborative approach to problem solving.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Education
Bachelor of Science - Electronics And TeleCommunications Engineering
PDVVP COE Ahmednagar
06.2009 - 06.2013
Skills
Azure Virtual Desktop management
Timeline
VMware Horizon Engineer
HCL Technologies
09.2019 - Current
Network Administrator
Wipro Technologies
09.2017 - 09.2019
Bachelor of Science - Electronics And TeleCommunications Engineering
PDVVP COE Ahmednagar
06.2009 - 06.2013
Lead Azure Virtual Desktop
HCL Technologies
9 2019 - Current
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