Parasuraman S
Chennai
Summary
Veteran Subject Matter Expert with 16 years of experience in Azure Virtual desktop SME, Azure Administration, Citrix Architect. Earned BCA from Pondicherry University, 2007 and MBA from Annamalai University, 2012. Experienced in developing and implementing training programs and standard operating procedures as well as advising and reporting to executives for continued progress in productivity. Widely-known expert in Virtualization field providing exceptional insight into advanced problems leading to exceptional solutions.
Overview
16
16
years of professional experience
Work History
Azure Virtual Desktop SME
TATA CONSULTANCY SERVICES
06.2023 - Current
- Designed, deployed, and configured Azure Virtual Desktop environments based on organizational requirements
- Implemented infrastructure designs considering scalability, security, and performance factors
- Established and optimized networking configurations for Azure Virtual Desktop to ensure seamless connectivity and optimal performance
- Implemented secure identity and access management solutions for Azure Virtual Desktop using Azure Active Directory and other security measures
- Ensured adherence to compliance and regulatory requirements in Azure Virtual Desktop environments
- Successfully planned and executed Azure Virtual Desktop deployments, including considerations for user profiles, applications, and data
- Developed and implemented strategies for migrating existing virtual desktop environments to Azure Virtual Desktop
- Implemented robust monitoring solutions to track the health and performance of Azure Virtual Desktop environments
- Demonstrated proficiency in diagnosing and resolving issues related to connectivity, performance, and other aspects of Azure Virtual Desktop
- Developed and maintained comprehensive documentation for Azure Virtual Desktop configurations, best practices, and troubleshooting procedures.
Citrix Architect
Jetblue Airlines
10.2020 - 06.2022
- Managing 750+ windows 10 VDIs across three sites in XD 7.19 and 500 + Xenapp servers in XD 7.22 deployed through MCS
- Managing MS patching for VDI templates and master images
- Responsible for escalated tickets from the Service Desk Team
- Working with customer for new components deployments and troubleshooting
- Responsible for updating machine catalogs for the VDIs in case of new updates in the images
- Coordinating with various support teams for issues related with Citrix applications.
Citrix Architect
Delta Airlines
06.2019 - 09.2020
- Managing 2000 + windows 7 VDIs across three sites in XD 7.6
- Responsible for handling the escalated tickets from SD & desktop L3 team about the VDI issues
- Responsible for updating machine catalogs for the VDIs in case of new updates in the images
- Coordinating with various support teams for issues related with Citrix applications.
Citrix Architect
HCL Technologies Ltd
09.2016 - 05.2019
- Responsible for Citrix XenApp XenDesktop 7.9 / 7.13 /7.15 farm implementation and deployment projects tasks
- Managing 50+ Xenapp 7.15 sites all over the globe with 1000+ session hosts machines
- Responsible for deploying new images / importing / exporting the disks across the sites and configure the vDisks to deliver the apps to the business
- Responsible for handling the escalated tickets from L3 and L2 citrix team
- Planning and implementing application migration from old Environment to new XenApp & Desktop environment.
Citrix SME
IBM India Pvt Ltd
03.2013 - 09.2016
- Responsible for administering and supporting 120 Citrix servers environment on Windows Server 2003 and windows server 2012 R2
- Installing and maintaining Citrix Xenapp 4.5/5.0 and Xendesktop 7.6
- Maintaining Production and test farms in Citrix Xenapp 4.5/5.0 and Xendesktop 7.6
- Managing Citrix xenserver 6.2 environment
- Managing master images, vdisks and updating them on demand basis
- Installing application by packaging it and pushed using Installation manager
- Publishing and updating installed Applications & Desktops in Xenapp
- Load balancing on Citrix servers and Monitoring and Managing Sessions
- Installing and Managing Citrix licensing and licensing servers.
Citrix Admin L2
MphasiS an HP Company
11.2011 - 03.2013
- Responsible for monitoring and maintaining Windows and Citrix Servers which includes 600user base and more than 70 plus applications
- Publishing Applications, Content and Desktops to users in Citrix Management Console
- Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers
- Installing, Configuring and Administration of Citrix Metaframe Presentation server 4.0 and Xen app5
- Installation & configuring Web interface, Installation Manager, Application isolation, citrix policies, resource manager
- Installing and Administering the Citrix Load Evaluators for Load Balancing
- Test, Install, configure and publish various applications
- Generating Citrix reports using Resource manager
- Experience with ApplicationStreaming and publishing Streaming profiles for user access
- Working on XenApp 5.0 in test environment for migration of the current farm from Xen App 4.5 to 5.0
- Documenting Application Installation, Know issues which occur regularly.
Citrix Admin
Zensar Technologies Ltd
02.2011 - 11.2011
- Managing 2 Citrix farms consisting of 150+ Citrix Servers
- Citrix Infrastructure management, Citrix Secure Gateway and Access Gateway deployment
- ICA client set up, Licensing, Load balancing, User Policy management
- Printer management
- Configuring/Repairing web interface site
- Ensuring optimum availability of Published applications and servers
- Recommending required changes to appropriate Application owner group
- Handling daily Remedy tickets raised, towards citrix Application problems & troubleshooting
- Setting up conference calls and involving all the stake holders to ensure SLA is not breached
- Responsible for Administration of Active Directory and delegating control / permissions
- Extensively worked in Windows Active Directory to create users & groups.
Citrix Admin
TATA CONSULTANCY SERVICES (Business Associate of SellcraftSoftechPvt LTD)
05.2010 - 11.2010
- Managing Incidents and requests and providing resolution Using Resolve IT and Virtual tech tools within stipulated SLA
- Troubleshooting end-users Citrix Sessions using AMC tool (Access management Console)
- Provisioning users with Citrix XenDesktop and troubleshooting issues withpublished desktop
- Responsible for Provisioning, Configuring and troubleshooting mainframe applications on users published Desktops
- Attend all kind of issues related with Citrix XenApp,XenDesktop and resolve it within resolution time
- Coordinating with various support teams for issues related with Citrix applications
- Responsible for generating requests and incidents reports on Daily/monthly basis for client feed back
- Creating server utilization reports.
Engineer - System Administrator (CITRIX & Windows)
IBM-Infoservices
10.2009 - 05.2010
- Working on all issues related to accounts in Citrix, providing application access to users
- Knowledge transfer & trainee for new associates
- Monitoring all CITRIX presentation servers using CITRIX Access Management Console
- Monitoring the Data centre checklist for every day
- Managing Data Center Operations Team of RBS (Royal bank of Scotland)
- The data center contains 50 Wintel servers
- Scheduling, running, monitoring and troubleshooting backup for Servers
- Software Installation, trouble-shooting setup issues based on software prerequisites and registry database
- Syncing the systems with the latest patches, hot fixes and updates as per guidelines from Microsoft covering Windows NT, Windows 2000 and Windows 2003
- Level 2 Support for all day-to-day user applications and end user support on Windows NT, Windows 2000, and Windows XP
- Installing, Configuring & Trouble shooting Printers, Scanners, Desktops and Laptops in the Network Environment
- Installation and configuration of Lotus Notes client, user, groups creation and Management Interacting with Overseas technical experts regarding application installation and troubleshooting Monitoring the server Health state.
Desktop Engineer
CARE IT SOLUTIONS PVT.LTD (Franchise of Wipro Info Tech Ltd)
Chennai
12.2007 - 10.2009
- Managing IT Infrastructure and Application support at site of 450 desktops & 25 Laptops
- Responsible to Support the Team for Major Technical Problems
- Installing, configuring, maintaining & troubleshooting of HP, Compaq, Dell PC’s in Windows XP environment
- Client side installations and troubleshooting of Lotus Notes Connectivity (Local and CITRIX)
- Configuring and Troubleshooting Lotus Notes Clients
- Attend all Banking Related application problems and resolve it within the Resolution time
- Installation of configuration of Windows XP and Windows 2000 Professional as clients
- Troubleshooting the Hardware
- Installing & Configuring Citrix ICA Client ver8.0, 10.0 packages
- Mapping all Citrix Drives in Local
- Installing & configuring a printer in local &citrix based application.
Education
Skills
- Azure administration
- Azure Virtual Desktop
- Citrix
- Windows Administration
- Xenserver
- Xenapp & Xendesktop
- Vmware
- Nutanix
Technical Certifications
- AZ-104 : Microsoft Certified Azure Administrator Associate
- AZ-900: Microsoft Azure Fundamentals
- AZ-140: Microsoft Certified: Azure Virtual Desktop Specialty
- Citrix Certified Associate – Virtualization (XenApp &Xendesktop 7.15)
- ITIL V3 Foundation
Operating Systems
- Windows 2000 Server
- Windows Server 2003
- Windows server 2008 R2
- Windows server 2012& 2012 R2
- Windows server 2016,2019 & windows server 2022
- Windows 10 & 11
Citrix Environments
- Citrix Metaframe PS 4.0
- XenApp 4.5/5.0,6.5
- Xendesktop 7.6 /Citrix App&Xendesktop 7.15
- Citrix Virtual Apps and Desktops 1912 & 2203
- Citrix VAD 7.2311
Summary Of Experience
Over 16 Years of IT experience including Azure Virtual Desktop SME, Azure administration, Citrix Administration, Windows Systems Administration and Technical Support Engineer
Personal Information
- Passport Number: U8005867
- Father's Name: D.Sakkarapani
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- English
- Tamil
Timeline
Azure Virtual Desktop SME
TATA CONSULTANCY SERVICES
06.2023 - Current
Citrix Architect
Jetblue Airlines
10.2020 - 06.2022
Citrix Architect
Delta Airlines
06.2019 - 09.2020
Citrix Architect
HCL Technologies Ltd
09.2016 - 05.2019
Citrix SME
IBM India Pvt Ltd
03.2013 - 09.2016
Citrix Admin L2
MphasiS an HP Company
11.2011 - 03.2013
Citrix Admin
Zensar Technologies Ltd
02.2011 - 11.2011
Citrix Admin
TATA CONSULTANCY SERVICES (Business Associate of SellcraftSoftechPvt LTD)
05.2010 - 11.2010
Engineer - System Administrator (CITRIX & Windows)
IBM-Infoservices
10.2009 - 05.2010
Desktop Engineer
CARE IT SOLUTIONS PVT.LTD (Franchise of Wipro Info Tech Ltd)
12.2007 - 10.2009
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York