BAIJU MATHEW
IT Support
ERNAKULAM
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
3
3
Languages
Work History
IT Assistant
Bharathiya Vidya Bhavan, Kochi Kendra (Bhavans Royal Institute Of Management)
08.2022 - Current
- Provide technical support for hardware and software issues
- Maintain and manage IT infrastructure
- Assist in the implementation of new technologies
- Administrative support for the college
Technical Support Engineer
Next Education India Private Limited
07.2021 - 08.2022
- Office Administration, IT Support, Warehouse Technical Support, ERP Support for Schools, CRM Support
Senior Executive - Operations
Next Education India Private Limited
04.2018 - 05.2020
- Hardware Installation & Maintenance, Networking & Support, ERP Support for Schools, Team Management, CRM Support
E-Learning Support Engineer
Bhavans Vidaya Mandir
04.2014 - 03.2018
- Provided support for e-learning tools and platforms, Assisted teachers and students with technical issues, Managed IT resources and infrastructure
Service Engineer
Growell Infosys
04.2014 - 3 2018
- Diagnosed and repaired hardware and software issues, Provided customer support
Education
10th -
RMHSS VADAVUCODE, State Syllabus- Kerala
12th - undefined
ASRAM HSS PERUMBAVOOR, State Syllabus - Kerala
B. Tech - undefined
KMEA ENGINEERING COLLEGE EDATHALA, MG University
MBA - Operations Management
Indira Gandhi Open University
Delhi, India 04.2001 -
CCNA - undefined
ACCEL IT ACADEMY
MCITP - undefined
ACCEL IT ACADEMY
Skills
- Software Installation
- Remote Support
- Data Management
- Hardware maintenance
- Helpdesk support
- Application support
- Server Management
- System Configuration
- Network Administration
- IT Asset Management
- IT Procurement
- Information Security
- Technical Support
- Hardware installations
- Networking background
- Search Engine Optimization
- Enterprise Resource Planning
- Multitasking Abilities
- Hardware diagnostics
- Data Recovery
- Software Upgrades
Accomplishments
- Participated/Conducted various training programs, seminars, Interstate Youth Exchange Programs, Community development programs as a volunteer
- Active volunteer of Nehru Yuva Kendra Sangathan, Kerala State Youth Welfare Board, Kerala State Library Council, UN Volunteers, NYKS-NDRF Disaster Response Team & Civil Defense
- Special Appreciation from Ernakulam District Administration for the service as volunteer in Various flood relief activities in Ernakulam district
Interests & Hobbies:
- Volunteering
- Farming
- Reading
- Playing Cricket, Volleyball & Football
Training Programs Attended
- Completed Disaster Management Course conducted by National Disaster Response Force (04th BN NDRF, Arakkonam)(6 days)
- Training on ‘Youth Leadership and Community development’ conducted by Nehru Yuva Kendra (5 Days)
- Disaster Risk Reduction capacity building of adolescent and youth volunteers conducted by UN Volunteers (5 Days)
- Training in Adventure Sports and Mountaineering conducted by Nehru Yuva Kendra Sangathan (7 Days)
- Training on Personality Development & Leadership Conducted by Nehru Yuva Kendra Sangathan (3 Days)
References
Sajith S, Operations Manager, Next Education India Private Limited, 9388165643
Disclaimer
I hereby declare that all the above mentioned details are true to my best of knowledge and belief. If I get an opportunity to work in your esteemed concerned, I will prove to the best of my ability.
Timeline
IT Assistant
Bharathiya Vidya Bhavan, Kochi Kendra (Bhavans Royal Institute Of Management)
08.2022 - Current
Technical Support Engineer
Next Education India Private Limited
07.2021 - 08.2022
Senior Executive - Operations
Next Education India Private Limited
04.2018 - 05.2020
E-Learning Support Engineer
Bhavans Vidaya Mandir
04.2014 - 03.2018
Service Engineer
Growell Infosys
04.2014 - 3 2018
MBA - Operations Management
Indira Gandhi Open University
04.2001 -
10th -
RMHSS VADAVUCODE, State Syllabus- Kerala
12th - undefined
ASRAM HSS PERUMBAVOOR, State Syllabus - Kerala
B. Tech - undefined
KMEA ENGINEERING COLLEGE EDATHALA, MG University
CCNA - undefined
ACCEL IT ACADEMY
MCITP - undefined
ACCEL IT ACADEMY
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