Summary
Overview
Work History
Education
Skills
Timeline
Generic

BAJRANG TIWARI

Gurgaon

Summary

Account Manager with extensive experience across multiple industries, specializing in customer support, Account management and Upselling. Proven ability to build strong client relationships and implement innovative solutions. Expertise in Microsoft Office Suite and complex problem solving, consistently delivering results that exceed expectations.

Overview

5
5
years of professional experience

Work History

Account Manager

Encore
Gurugram
09.2024 - 02.2026
  • Handled multiple accounts and resolved consumer disputes while consistently meeting deadlines. Resolved customer complaints in a timely manner.

Senior Representative Operations

Concentrix
Gurugram
09.2023 - 08.2024
  • Supported customers in product selection, order placement, and resolved billing inquiries. Analyzed customer data to identify opportunities for upselling or cross-selling products and services.

Associate Account Manager

Sutherland
Bhopal
02.2023 - 07.2023
  • Resolved customer complaints promptly and professionally, fostering positive relationships.

Customer Service Associate

Teleperformance
Indore
08.2021 - 08.2022
  • Assisted clients with billing and payment inquiries, ensuring timely resolution of issues and enhancing customer satisfaction.

Education

Bachelor of Computer Applications -

Bhopal School of Social Sciences
Bhopal, India
05.2021

Skills

  • Customer support services
  • Sales expertise
  • Cross selling and upselling
  • Excel proficiency
  • Complex problem solving
  • Account Management

Timeline

Account Manager

Encore
09.2024 - 02.2026

Senior Representative Operations

Concentrix
09.2023 - 08.2024

Associate Account Manager

Sutherland
02.2023 - 07.2023

Customer Service Associate

Teleperformance
08.2021 - 08.2022

Bachelor of Computer Applications -

Bhopal School of Social Sciences
BAJRANG TIWARI