BAJRANG TIWARI
Summary
Account Manager with extensive experience across multiple industries, specializing in customer support, Account management and Upselling. Proven ability to build strong client relationships and implement innovative solutions. Expertise in Microsoft Office Suite and complex problem solving, consistently delivering results that exceed expectations.
Overview
5
5
years of professional experience
Work History
Account Manager
Encore
Gurugram
09.2024 - 02.2026
- Handled multiple accounts and resolved consumer disputes while consistently meeting deadlines. Developed strategies to increase revenue from existing accounts.
Senior Representative Operations
Concentrix
Gurugram
09.2023 - 09.2024
- Supported customers in product selection, order placement, and resolved billing inquiries. Analyzed customer data to identify opportunities for upselling or cross-selling products and services.
Associate Account Manager
Sutherland
Bhopal
09.2022 - 09.2023
- Resolved customer complaints promptly and professionally, fostering positive relationships. Developed strategies to increase revenue from current customers.
Customer Service Associate
Teleperformance
Indore
08.2021 - 09.2022
- Developed strong relationships with clients to understand their needs and expectations. Assisted them with billing and payment inquiries, ensuring timely resolution of issues and enhancing customer satisfaction.
Education
Bachelor of Computer Applications -
Bhopal School of Social Sciences
01-2021
Skills
- Customer support services
- Client relationship management
- Effective communication
- Sales expertise
- Revenue Generation
- Cross selling and upselling
- Microsoft office (Excel, outlook)
- Account Management
- Customer needs analysis
- Technical troubleshooting
- Billing inquiries resolution
- Customer retention strategies
Timeline
Account Manager
Encore
09.2024 - 02.2026
Senior Representative Operations
Concentrix
09.2023 - 09.2024
Associate Account Manager
Sutherland
09.2022 - 09.2023
Customer Service Associate
Teleperformance
08.2021 - 09.2022
Bachelor of Computer Applications -
Bhopal School of Social Sciences