Bala Abirami
Chennai
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 18 years of experience in IT industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
13
13
years of professional experience
Work History
Practice Manager, Security and Infrastructure
CDW Technologies Pvt Ltd
03.2020 - Current
- Established the IT organization, hiring and managing 15 direct reports and administering a $1M IT budget in support of over 50+ customers.
- Identified several high-level security risks and implemented mitigation strategies that were responsible for the recovery of IT systems.
- Within 90 days, launched first ever cyber security awareness education program reducing phishing risks from 47% to 4%.
- Developed IAM team to meet the unique needs of business estimating and operations in global delivery.
- Developed and implemented organization’s first formal disaster recovery and business continuity process.
- Created and involved on organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and implemented strategies to improve customer satisfaction and Team efficiency
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Associate Consultant
HCL Technologies Pvt Ltd
08.2016 - 03.2020
- Manage internal security assessments per customer requests.
- Meet with customer to determine security and infrastructure project requirements and design solutions within said requirements.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Assist customers with creating remediation plans.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
Operations Manager
Wipro Technologies Pvt Ltd
08.2010 - 08.2016
- Successfully led effort to increase revenue by 20% by identifying the billing errors.
- Debuted an IT security program featuring endpoint, and user training.
- Successfully implemented OS migration project across 250 client remote sites
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Government Polytechnic
Chennai04.2003
Skills
- IT Security
- Enterprise IT Strategy
- Risk Management
- IT Policies, Processes & Procedures
- IT Operational Efficiencies
- Aligning Technology to Customer Goals
- Providing Direction, Vision and Oversight
- Strong Leadership Presence
Timeline
Practice Manager, Security and Infrastructure
CDW Technologies Pvt Ltd
03.2020 - Current
Associate Consultant
HCL Technologies Pvt Ltd
08.2016 - 03.2020
Operations Manager
Wipro Technologies Pvt Ltd
08.2010 - 08.2016
High School Diploma -
Government Polytechnic
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