Summary
Overview
Work History
Education
Skills
Projects
Timeline
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BALAJI B

Senior software engineer
Cuddalore,Tamilnadu

Summary

IT professional with 6+ years of experience in application support across multiple organizations. Skilled in AWS (S3, CloudWatch logs), GraphQL, and React.js with strong expertise in troubleshooting, system reliability, and application scalability. Completed MERN stack training and aiming to transition into development-focused roles while leveraging solid support experience.

Overview

6
6
years of professional experience

Work History

Senior Software Engineer

HCL Tech (Client: Disney)
Madurai
04.2022 - Current
  • Provided technical support for multiple Disney applications including TRM, CPT, Belle,CPM and D+WON.
  • Delivered React.js support for CPT application, fixing UI issues and assisting feature improvements.
  • Worked with AWS (CloudWatch logs & S3) to troubleshoot issues and manage file storage.
  • Supported Process Quality Audits (PQA) for 8 applications, performing incident ticket reviews and ensuring compliance.

Software Engineer

Fortune Code
Chennai
02.2020 - 04.2022
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed reusable components that significantly reduced development effort on multiple projects.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.

Education

MBA -

Bharathiyar University
Coimbatore, India
04.2001 -

Skills

Technical support

Technical troubleshooting

System troubleshooting

Problem-solving

HTML,CSS,Javascript

React

NodeJS

ExpressJS

MongoDB

GIT,GitLab,GitHub

AWS-CloudWatch,S3

GraphQL

Projects

Disney


 TRM, CPT, Belle  (AWS CloudWatch, GraphQL)


  • Managed and analyzed logs using AWS CloudWatch, ensuring secure and efficient monitoring.
  • Configured real-time monitoring and troubleshooting of system issues.
  • Handled system alerts and escalations, prioritizing based on business impact.
  • Performed root cause analysis to reduce recurring issues and improve processes.
  • Provided application support for TRM, CPT, and Belle to maintain high availability.
  • Partnered with development and operations teams to enhance application scalability.
  • Supported deployments and resolved post-release production issues.
  • Integrated GraphQL APIs for efficient data retrieval.


 WON  (AWS S3, CloudWatch)


  • Managed and analyzed logs using AWS S3 Buckets, ensuring secure and efficient data storage.
  • Configured AWS CloudWatch for real-time monitoring and troubleshooting.
  • Oversaw migration activities, including downtime monitoring and status communication.
  • Executed system and database backups and clones to support migration.
  • Performed root cause analysis for recurring issues, driving process improvements.
  • Handled alerts and escalations, ensuring quick resolution based on business impact.
  • Partnered with development and operations teams to improve efficiency and scalability.
  • Supported deployments and resolved production issues post-release.


 CPM - Content Product Master (ReactJS)

  • Provided application support for CPM, ensuring seamless functionality of content workflows.
  • Worked with ReactJS components to maintain and enhance application features.
  • Collaborated with developers to improve UI/UX and scalability of the module.
  • Supported deployments, monitoring performance, and resolving issues.
  • Assisted in troubleshooting and debugging front-end issues to ensure smooth operations.

Timeline

Senior Software Engineer

HCL Tech (Client: Disney)
04.2022 - Current

Software Engineer

Fortune Code
02.2020 - 04.2022

MBA -

Bharathiyar University
04.2001 -

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BALAJI BSenior software engineer