Used to play around with various ITOM modules, working with Patterns, integrations and customisations involving Glide Scripts, Web Services (REST methods), Workflows, HTML, basic portal customizations, JavaScript, Client Scripts, Script Includes, Business Rule and Background scripts
Balaji T
Certification Engineer
Hyderabad,TG
Summary
ServiceNow developer with around 6 years of IT experience. Working for over 3+ years in certifying scoped apps to ServiceNow Store. CSA certified & CIS in Discovery, Event Management and Service mapping. Worked extensively for 3 years in implementing ITOM modules. Proficient at customizing ServiceNow instances. Built and customized various custom applications. Based on from Bachelors Degree in Information Technology. CMDB and ITOM enthusiast.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
Certification Engineer
ServiceNow
HYDERABAD, Telangana
01.2019 - Current
- Assisted in setting up best practices around CMDB related application that comes for store certification
- Worked on enhancing automation workflow to run static code analysis of scoped applications
- Worked on multiple integrations to facilitate static code analysis by doing ZIP file scanning mechanism for any scoped app submitted to ServiceNow Store
- Worked closely with 20+ partners to build and publish their applications to store
- Day-in day-out activities will involve validating all apps coming to store and to make sure that they follow all the best practices
- Integrated Fortify security code scan tool tool to incorporate Secure Development of all applications
- Conducted various trainings on ITOM, ServiceNow basics and advanced to 100+ trainees
- Worked closely with security teams to understand OWASP related vulnerabilities and helped in implementing those to Fortify integration
- Assisted multiple Business Units internally to publish their application to store by adhering ServiceNow best practices
- Performed initial Azure cloud discovery
- Customized OOB patterns for Isilon and NetApp storage devices to gather required information and normalize the same into ServiceNow CMDB
- Worked in setting up Certificate Inventory and Management with URL's and CA
- Performed in-house POC on setting up Agent Client Collector for monitoring purposes for a workshop
- Conducted research, gathered information from multiple sources and presented results regarding multiple use cases that comes as part of the scoped applications to store
ServiceNow Developer
HCL Technologies
Bangalore, Karnataka
02.2017 - 12.2018
- Performed successful implementation of 30+ Business Service maps and customized various patterns to support customers request
- Created multiple identification rules to support discovery and custom integration
- Created new Patterns and CI types to support generic applications which doesn’t have OOB support
- Assisted in bringing down CMDB duplicates by setting by custom remediation flow
- Worked closely with CMDB team to manage and enhance CMDB health dashboard
- Implemented initial Discovery to discover Windows and Linux machines
- Supported in debugging Discovery related issues
- Worked on creating multiple rules to support Event Management for processing events and to create necessary remediation tasks for it
- Created custom application that helps to automatically upload foundational data into platform by using template document
- Worked on implementing custom app that would identify unused role and deactivate users based on certain conditions to enhance to role based licensing allocation
- Performed after upgrade testing on CMDB and various ITSM modules
- Troubleshooted SAM and HAM lifecycle management
Internship Trainee
Wipro Limited
02.2016 - 07.2016
- Internship trainee, trained in Java and various aspects of Oracle DB 11g.
Education
Bachelors Degree - Information Technology
RMK Engineering College/Anna University
Chennai, TN 08.2012 - 05.2016
Skills
CMDB & ITOM
undefinedCertification
ServiceNow CSA
Interests
Am an enthusiast who sees opportunity in everything and keep learning new things that I can use in my professional experience, love to ride/drive for long distances and enjoy playing outdoor/indoor games
Timeline
Certification Engineer
ServiceNow
01.2019 - Current
ServiceNow Developer
HCL Technologies
02.2017 - 12.2018
Internship Trainee
Wipro Limited
02.2016 - 07.2016
Bachelors Degree - Information Technology
RMK Engineering College/Anna University
08.2012 - 05.2016
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