Harshith K
Banglore
Summary
Results-driven ServiceNow Developer with 2.5 years of experience in ITSM and ITOM modules. Specialized in creating automated workflows and integrations, with expertise in Incident, Problem, Change, Knowledge, and Request Management. Experienced in ITOM Discovery, MID Server configuration, and REST API integrations, enhancing CMDB accuracy and operational efficiency. Collaborates effectively with cross-functional teams to implement ITIL-aligned solutions.
Overview
5
5
years of professional experience
Work History
Senior Engineer
Harshith K
Banglore
11.2020 - Current
Education
Bachelor of Engineering Technology -
Evershine English School
BangloreSkills
Core Skills – ServiceNow ITOM
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Service Request Management (Catalog Items & Record Producers)
- Workflow & Flow Designer Automation
- UI Policies, Client Scripts, Business Rules
- Scheduled Jobs
- Self service portal configurations and designing
- Script Includes & Glide APIs
- ACLs & Role-based Access Control
- Reporting & Dashboards
- ITOM Discovery (Horizontal & Vertical Discovery)
- MID Server Installation & Configuration
- Credential Management & Discovery Credentials
- Discovery Schedules & Patterns
- CMDB Population & Data Normalization
- Service Graph Connectors (Integrations & Data Ingestion)
Timeline
Senior Engineer
Harshith K
11.2020 - Current
Bachelor of Engineering Technology -
Evershine English School