BALASUBRAMANIAN GANESAN
Chennai
Summary
Versatile operations and product leader with deep expertise in banking and financial services. Proven ability to drive process transformations, deliver transformation solutions, and manage large-scale P&L portfolios. Adept at client engagement, governance, and mentoring cross-functional teams to achieve business objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Domain Expert & Solution Consultant
Tata Consultancy Services
Chennai
12.2021 - Current
- Engagement in chatbot use case creation.
- Case study and consulting for chatbot/webchat deployments.
- Performed a process review and proposal for a large UK bank.
- Engagement in use case creation, leveraging GenAI.
- Consulting study for a large UK bank on chatbot implementation.
- Trained in the basics of Amazon LLM.
- Creating and publishing marketing collaterals on TCS.com
Head - Europe Operations
Tata Consultancy Services
Chennai
04.2012 - 11.2021
- Directing E2E operations for the world’s largest bank clients in 18 Western European branches, servicing from three different locations (Chennai, Kolkata, and Gandhinagar) with a team of 200 professionals.
- Directing successful operations and steering P&L management of $5 million contract; managing daily payments exceeding $4 billion per day.
- Standardizing employee training aligned with the organizational goals and culture, resulting in increased customer satisfaction of 10%
- Leading business process automation for charges and account maintenance processes by initiating RPA (Robotic Process Automation).
- Engagement in the Request for Proposal (RFP) response.
Operations Manager
Tata Consultancy Services
Chennai
10.2008 - 03.2012
- Executed reconciliation and control services for leading US bank.
- Successful migration of Banking project from North America
- Completed three Green Belt projects in 2008, 2010, and 2012.
- Achieved 10% year-over-year productivity savings for clients.
- CMMi (Level 5) services certification for cash reconciliation process.
Team Leader
eServe International Limited
Chennai
10.2004 - 09.2008
- Led a team of 20 professionals to provide reconciliation and investigation services, and delivered monthly process improvement initiatives.
- Pivotal in streamlining the process for major product and offering rollouts.
- Hands-on experience in Step 2, Faster Payments, and Single Euro Payment Area (SEPA) rollouts.
Team Member
Citigroup Global Services Ltd.
Chennai
06.2001 - 09.2004
- Selected part of the Seed team for the Large Project Migration.
- Certified Payment Processor Certificate in Fund Transfer.
- Selected for the project transition of a large banking operation.
Education
Bachelor of Commerce - Accounting And Finance
Vivekananda College
Chennai04-2001
Skills
- Operations Management
- Business Process Transformation
- Process Transition & Stabilization
- Knowledge Transfer
- P&L Management
- Client Engagement
- Client Enquiry Investigations
- Leadership & Mentoring
- Chatbot implementation
- Generative AI
- Process optimization
- Client relationship management
- Financial management
- Stakeholder engagement
- Industry knowledge
Certification
- Trained Black Belt completed project certification
- Certified Auditor (Quality Management Systems)
- Certified Yellow Belt
Accomplishments
- Led Transformation delivery for Large US bank in Banking Space covering AI/ML/RPA solution.
- Managed Large client engagements across EMEA, APAC and US Region
- Email automation solution with integrated Gen AI LLM model
- Certified Contextual Master for Banking Solutions – developed a framework for investigations, payments, and reconciliations under the FORE (Framework for Realizing Excellence) umbrella
- Presented PoV on integrating IT and operations that led to framework creation for account reconciliations
- Certified Six Sigma Black Belt
- Successfully delivered 7+ project migrations for clients across Europe and the USA
- Managed multiple teams across different locations, covering Chennai, Gandhinagar, and Kolkata
- Pivotal in delivering business value worth $50 million to the client through risk exposure reduction by working in coordination with the investigations
- Winner of several awards from the organization, namely 'Star Performer of the Quarter,' 'Best Team Leader,' 'Best Delivery Manager,' and 'Customer Leader Awards'
- Directed and coordinated multiple audits, including internal and external audits covering process risk review, audit risk review, client internal audit, SOX, ISO, CMMI, SSAE, third-party information assessment audit, and integrated quality and management system audit
Details
- Senior Professional- 24 Years of Experience
- Operational Excellence | Transition Management |Product Development| Consultant
- Location Preference: Chennai
- Balasubramanian1.g@gmail.com
- +0091 9841587229
Timeline
Domain Expert & Solution Consultant
Tata Consultancy Services
12.2021 - Current
Head - Europe Operations
Tata Consultancy Services
04.2012 - 11.2021
Operations Manager
Tata Consultancy Services
10.2008 - 03.2012
Team Leader
eServe International Limited
10.2004 - 09.2008
Team Member
Citigroup Global Services Ltd.
06.2001 - 09.2004
Bachelor of Commerce - Accounting And Finance
Vivekananda College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd