BALASUBRAMANIAN K
Service Delivery Manager
Chennai
Summary
SYNOPSIS Having 22 years of IT experience, in Project Operations Management and worked as DBA for twelve years. Broad range of disciplines in Customer Engagement Practices, Project handling, Service Delivery, Estimating Project Schedules, IT Administration Translating User requirements to technology map, preparing test plans, creating & following documentation standards. Have zestful capabilities in team management, have effectively supervised and extracted the very best out of work forces with varying backgrounds and levels of skills. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Service Delivery Manager
HCL, Care
01.2020 - Current
- Roles and Responsibilities:
- Managing the team of 60+ members of $5million revenue of project which has presence in 3 continents
- Involved in Service Transitioning from client within the stipulated time and turned to steady-state
- Identified new opportunities for $200K new business of migration project and successfully delivered
- Increased the offshore and onsite support team size with the new project proposal
- Identified and brought new business opportunities and resource deployment
- Interpersonal and organization skills with proven abilities in Project management, Service delivery, People & Process.
Operations Delivery Manager
HCL, Standard Insurance Company
05.2017 - 12.2019
- Roles and Responsibilities:
- Managing the team of 40+ members from different locations of India
- Handled Risk management on maintaining the Risk details of each track
- Submit the report on open/close/work-in-progress risk to management
- Follow-up with respective tracks and do the regular update on the progress of remediating the risk
- Present progress of mitigation plan on Risk management to client
- Taken care as Tower manager of Database track
- Hiring of new resource to the team
- Representing the efforts of value added made to customer
- Part of Onsite/Offshore support model of Service Delivery for committed deliverables and ensuring the adherence to SLA
Project and Delivery Manager
HCL
12.2015 - 04.2017
- Project : UTi - DSV
- Project: Windows Server Patching
- All Windows 2008 and above versions of 2000+ servers were patched successfully
- Coordinated with Application and Server owners and roledl out the schedule
- Delivering of weekly/monthly reports to Customer/Management as per timeline.
DBA - Consultant
HCL
05.2009 - 11.2015
- UTi – DSV
- Team size : 15
- Roles and Responsibilities:
- As a Technology Panelist involve in resource recruitment of the required pre-boarding knowledge base before joining in the live Support Phase
- Maintained High Availability of critical servers which are configured with clustered/log shipping/replication
- Performed SQL higher Server consolidation thereby ensuring that applications will offer the same and better performance, availability and improved functionality
- Designed and implemented the backup strategy to ensure the policy of the Business
- Proactively developed and implemented alert management system to identify and rectify any unexpected growth of critical databases thereby avoiding performance issues
- Trained the team to match the expectation of the client
- Designed and implemented a generic maintenance plan on all SQL servers to improve the performance of SQL Server queries.
Senior DBA
Satyam Computer Services Ltd
Hyderabad
06.2008 - 04.2009
- AJG – US DBA support
- Roles and Responsibilities:
- Monitoring the Production Servers and Implement the suitable Maintenance Plan for the optimal performance of the databases
- Performance Tuning the Development Servers with the necessary updating in the database
- Performing Sanity Checks, Disk Space Checks, Extent Management, Table space Size Growth Management, Export & Archive Backup.
Senior Technical Manager
Pathfinder Enterprises
05.1998 - 10.2007
- Team size : 30
- Roles and Responsibilities:
- Installing, configuring, upgrade, administering and securing production server as well as Backup servers
- Worked at the Clients Place and possess the right skills for managing the customer and delivering the results
- Expertise in using SQL server profiler, Index Tuning Wizard & SQL query analyzer for performance related issues in MS SQL database / MS SQL based applications
- Handled different databases like Training curriculum database, Accounting Database, Corporate Client Database
- Responsibilities include daily maintenance review, SQL optimization, disaster recovery planning, testing and custom software database installation support
- Installation, upgrades and troubleshooting of various Operating Systems/ RDBMS and other packages like Oracle, MS SQL Server 2000
- Involved in preparing proposals for tenders and various corporates and individuals on the latest software applications
- Meeting with the clients and providing consultation on their IT need for the training, planning of company’s schedule
- Balasubramanian
- K
- Oct 2021
Education
Master of Science - Computer Science
Govt Boys Higher Secondary School
Krishnagiri 06.1991 - 04.1996
Skills
Operations support
Accomplishments
- Handled and Delivered the project with in agreed schedule
- Headed Data Centre migration and Patching Project
- Confidence, Diligence and Ability to take on challenging roles
Certification
MCDBA (Microsoft Certified Database Administrator) and Azure certification
Timeline
Service Delivery Manager
HCL, Care
01.2020 - Current
Operations Delivery Manager
HCL, Standard Insurance Company
05.2017 - 12.2019
Project and Delivery Manager
HCL
12.2015 - 04.2017
DBA - Consultant
HCL
05.2009 - 11.2015
Senior DBA
Satyam Computer Services Ltd
06.2008 - 04.2009
Senior Technical Manager
Pathfinder Enterprises
05.1998 - 10.2007
Master of Science - Computer Science
Govt Boys Higher Secondary School
06.1991 - 04.1996
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