Balasubramanian Perumal
Subject Matter Expert
Bengaluru
Summary
Quick learner with strong adaptability to organizational processes, workflows, and policies. Skilled in managing end-to-end operations and implementing procedures aligned with company standards. Committed to contributing effectively in dynamic environments while delivering high-quality results that support organizational growth and success.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Accenture Solutions Pvt. Ltd.
04.2018 - 05.2026
- Managing and mentoring a team of over 20 members, ensuring that daily operations align with SLA, quality, and productivity goals.
- Designed Excel-based utilization and ACA trackers that improved data accuracy and transparency.
- Responsible for data integrity checks, issue escalation management, and maintaining high client satisfaction scores.
- Played a key role in internal audits, compliance documentation, and monthly review presentations (WBR, MBR).
- Assisted team members with any kind of VPN or IT issue.
- Provided clarification on policies, guidelines, and workflows to ensure team alignment with organizational standards, delivered error feedback to stakeholders while identifying areas of improvement, and supported new joiners by sharing BAU activities to ensure smooth onboarding and knowledge transfer.
Sales Executive
MXC Solutions Pvt. Ltd
08.2017 - 11.2017
- Followed up with customers to ensure the timely completion of documentation requirements.
- Assisted customers with inquiries, and provided support during the verification process.
- Ensured the accuracy of records and compliance with company procedures.
Quality Control Executive
CMIE (Centre for Monitoring Indian Economy Pvt. Ltd.)
07.2016 - 03.2017
- Conducted quality assessments on data sets to ensure compliance with industry standards.
- Analyzed discrepancies in data reports, providing actionable insights for improvement.
- Collaborated with research and field teams to implement quality assurance protocols, and resolve data quality issues in a timely manner.
Sales Executive
Telebrands India Pvt. Ltd.
04.2015 - 01.2016
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product presentations to educate customers on features and benefits.
- Managed customer inquiries, ensuring timely and accurate responses.
Office Assistant
Gopinath Engineering Co.Pvt. Ltd
08.2013 - 02.2014
- Cultivated courteous and effective working relationships to enhance team collaboration.
- Delivered comprehensive administrative and clerical support, facilitating smooth daily operations in an engineering firm.
Education
Bachelor of Arts - B.Com (G) Accounting & Finance
Sindhi College of Arts & Science
Chennai, India 04.2001 -
Financial Accounting & Computer Science
T.V.S Govt. Higher Secondary School
Thirukkurungudi, Tamilnadu. 04.2001 -
Skills
- Data analysis
- Data interpretation
- Excel data tracking
- Knowledge management
- Content monitoring
- Problem-solving abilities
- Teamwork and collaboration
Hobbies
Playing and Watching Cricket
PROFESSIONAL ATTRIBUTES
- Analytical thinker with a structured approach to solving complex problems.
- Self-motivated and adaptable in dynamic, fast-paced environments.
- Strong interpersonal skills and a team-oriented mindset.
- Committed to quality, consistency, and continuous process improvement.
- Capable of managing multiple priorities under pressure while maintaining focus on results.
DECLARATION
I hereby declare that all the above information is true to the best of my knowledge
and belief.
Timeline
Subject Matter Expert
Accenture Solutions Pvt. Ltd.
04.2018 - 05.2026
Sales Executive
MXC Solutions Pvt. Ltd
08.2017 - 11.2017
Quality Control Executive
CMIE (Centre for Monitoring Indian Economy Pvt. Ltd.)
07.2016 - 03.2017
Sales Executive
Telebrands India Pvt. Ltd.
04.2015 - 01.2016
Office Assistant
Gopinath Engineering Co.Pvt. Ltd
08.2013 - 02.2014
Bachelor of Arts - B.Com (G) Accounting & Finance
Sindhi College of Arts & Science
04.2001 -
Financial Accounting & Computer Science
T.V.S Govt. Higher Secondary School
04.2001 -